Director, Hospitality Field Leader - Europe

RH; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A prestigious hospitality company is seeking a Director, Hospitality Field Leader based in London. This pivotal role involves leading training programs and mentoring property leadership teams to uphold high standards of service. With a strong focus on operational excellence and a commitment to team development, the ideal candidate will thrive in a dynamic environment and possess extensive experience in hospitality leadership. The role requires proficiency in multiple languages and offers the opportunity to make a significant impact in an international setting.

Qualifications

• 5+ years experience in service and hospitality leadership positions.
• Proficiency in multiple languages preferred.
• Strong attention to operational and administrative detail.

Responsibilities

• Teach, mentor and motivate Leaders and Associates.
• Direct oversight of Property Hospitality Leaders.
• Deliver first-class service to both internal and external guests.

Skills

Leadership

Operational Detail

Interpersonal Communication

Language Proficiency

Time Management

Tools

Google Suite

Microsoft Office

Job description

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

The Director, Hospitality Field Leader is responsible for leading all programs, systems, routines and standard operating procedures related to the day-to-day operations of properties in their Region. They will support and coach each property leadership team while overseeing the training and development of all future property Leaders in their Region.
YOUR RESPONSIBILITIES

• Teach, mentor and motivate Leaders and Associates in your region to uphold and exceed the highest standards of communication, quality, consistency, and execution
• Responsible for all pre-opening training and continued development of each property team
• Direct oversight of Property Hospitality Leaders for driving food & beverage sales and for meeting forecasted food cost, labor cost, and operating expense budgets while delivering P&L results in line with company expectations
• Deliver first-class service to both internal and external guests by removing obstacles
• Accountable for continued professional development of property teams through both remote and on-site support
• Work independently with minimal or no supervision while exercising broad discretion and professional judgment
• Demonstrate thorough knowledge of all scheduling, labor cost, payroll, tip payout procedures, and people development within region
  

OUR REQUIREMENTS

• 5+ years experience in service and hospitality leadership positions
• Proficiency in multiple languages (English, French, Italian & Spanish) is preferred due to the international nature of our business and the need to communicate with global teams
• Proven ability to prioritize and get things done in a rapidly-changing environment
• Experience educating and empowering team members to create accountability standards
• Strong attention to operational and administrative detail
• Exemplary interpersonal communication skills
• Strong working knowledge of Google Suite, Microsoft Office Applications (Excel, PowerPoint, and Word) and Mac Computers
• London based with a willingness to travel extensively

PHYSICAL REQUIREMENTS

• Must be able to lift up to 25 kgs
• Must be able to work standing and walking for extended periods of time

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