Director - Hospitality + Events

Dentsu Aegis Network Ltd.; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Director for Hospitality & Events in London. In this pivotal role, you will lead a talented team to deliver exceptional ticketing and hospitality services, ensuring a seamless experience for clients and guests alike. Your expertise in event management and client servicing will be crucial as you engage with top brands and enhance existing relationships. This dynamic position offers the opportunity to work on major events, collaborate with a global community of experts, and contribute to innovative solutions in the hospitality sector. Join a forward-thinking company that values diversity and fosters an inclusive culture, where your contributions can truly make a difference.

Benefits

Flexible working arrangements

Tailored benefits package

Competitive salary

Diverse and inclusive culture

Qualifications

• Significant experience in guest experiences and event delivery.
• Deep understanding of the events and experiences industry.
• Ability to enhance client relationships and attract new brands.

Responsibilities

• Lead the team to deliver ticketing and hospitality services.
• Develop guest communications strategies and manage systems.
• Consult with clients on accounts and oversee project operations.

Skills

Event Management

Guest Experience

Client Servicing

Budget Management

Communication Strategy

Team Leadership

Brand Activation

Data Management

Job description

Director - Hospitality + Events

Apply locations London time type Full time posted on Posted 8 Days Ago job requisition id R1081031 As Director - Hospitality & Events you’ll be responsible for leading our ticketing and hospitality offering. Working on specific clients you will be a key component of the team who deliver industry-leading event, hospitality and experience services to clients.

Supported by an excellent team within the H+E division you take on anything from major event delivery, Guest Management Services, Guest comms, hospitality programmes to bespoke smaller hosting events.

You will also be part of a global community of experts in our core regions and be expected to input into this team to ensure best practice across all markets.

Job Description:

Purpose of the Role

As Director - Hospitality & Events you’ll be responsible for leading our ticketing and hospitality offering. Working on specific clients you will be a key component of the team who deliver industry-leading event, hospitality and experience services to clients.

Supported by an excellent team within the H+E division you take on anything from major event delivery, Guest Management Services, Guest comms, hospitality programmes to bespoke smaller hosting events.

You will also be part of a global community of experts in our core regions and be expected to input into this team to ensure best practice across all markets.

Key Responsibilities

• Leadership of the team to deliver ticketing and hospitality services
• Consultancy to clients/client teams on accounts
• Senior point of contact for data management system and website design suppliers
• Budget creation for data management systems / internal portal systems & other guest communications related work including printed collateral
• Design and develop plan for internal portal sites and guest management systems – including guest handling procedures
• Guest communications strategy development and delivery
• Develop a thorough knowledge of the package allocations, subsidiary contacts and the processing of all data required
• Oversee build phases of data management systems and implement processes for invitations and communications campaigns
• Managing and overseeing website design and production
• System reporting as and when required for all projects
• Management of the system and supplier relationships as a senior point of contact
• Client management in relation to the system and their guest management
• Additional operational support where required within the project team – including providing daily reports required to support with operational planning i.e. guest arrival/departure manifests, hotel room requirements, Food & Beverage, ticketing etc.

Additional responsibilities include:

• Maintaining a very high level of knowledge of the sponsorship/marketing industry.
• Helping the team with New Business pitches, producing documents and client presentations
• Assisting in the development of creative ideas, undertaking research as requested to ensure they are possible to implement within specific parameters and budget.

Qualifications + Skills

• Significant experience in guest experiences, event delivery, management and planning, with the ability to enhance existing relationships with strategic counsel and client servicing excellence, but also attract new brands and clients.
• Deep experience of working in the events and experiences industry and comfortable delivering brand activations and programmes at major events and advising clients on how to engage with their desired target audience.
• Possess a flair for building business and servicing clients, able to capitalise on existing client base by offering new services and driving new logo growth in the guest experiences sector.
• Knowledgeable across the sport and entertainment industry to enable you to act as a senior advisor and consultant to clients and sell all of our services.
• International experience working on major sports events on behalf of sponsors or rights holders (prior agency or rights holder experience is essential).
• Gravitas and professionalism to engage at a senior level across clients and prospects.
• A team mentality, building high performing teams both through line management, influencing and brilliant direction with experience in managing and delivering against financial and performance targets.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office twice a week with flexibility needed around to travel to key events.
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruit.

Location: London

Brand: Mktg Sports

Time Type: Full time

Contract Type: Permanent