Director, Head of Client Solutions, Europe

Ripple; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and equity

Bonuses

Comprehensive benefits package

Wellness reimbursement

Parental leave

Job summary

Ripple is hiring an experienced Client Solutions leader based in London to drive enterprise solutions across product, engineering and integration teams. You will lead a client solutions squad in Europe, communicating Ripple’s value to banks, financial institutions, and crypto-native clients.

Ideal candidates have 10 years in pre-sales within Fintech or digital assets, with strong technical chops, and a passion for blockchain.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Experience leading Client solutions teams in Financial Services, Payments or Digital assets.
• 10 years working experience in either a pre-sales position within a Fintech or Digital Assets company.
• Strong technical competence with a natural curiosity and willingness to delve into complex technologies.
• Confident and concise communication with excellent presentation skills.
• Demonstrable passion for Blockchain and the Crypto industry, professional or personal.

Responsibilities

• Act as a player coach, leading a small but mighty client solutions team in Europe.
• Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin, Payments and Trading, communicating value propositions to Banks and Financial Institutions.
• Collect business requirements, define scope, build designs and specifications.
• Work with clients to understand where technology can meet their objectives.
• Own end-to-end RFx process on behalf of customer engagements.
• Construct solution designs, cost estimates, and implementation plans spanning all systems involved.
• Field queries as the single point of contact for the client and internal teams for future designs and direction.
• Own the product feedback loop from customer engagements.

Skills

Client solutions leadership

Pre-sales

Fintech

Digital assets

Presentations

Blockchain awareness

REST APIs

Webhooks

Education

Bachelor's degree or equivalent experience

Tools

REST APIs

Webhooks

Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple is growing, and we're looking to hire an experienced Client Solutions leader based in London. This is an outstanding opportunity to work with different departments like product, engineering and integration, to deliver enterprise solutions. The ideal candidate lives and breathes customer centricity, is a problem solver and has a passion for the digital asset industry.

WHAT YOU’LL DO:

Act as a player coach, leading a small but mighty client solutions team in Europe.

Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin, Payments and Trading, effectively communicating the value propositions to Banks, Financial Institutions, and Crypto-Natives.

Collect business requirements, define scope, build designs and specifications.

Work with clients to understand where and how technology can assist them in meeting their objectives.

Own end-to-end RFx process on behalf of customer engagements.

Work closely with clients and internal teams to construct solution designs, cost estimates, and implementation plans spanning all systems involved.

Field queries, acting as the single point of contact for the new system, for both the client and internal teams for future designs, improvements, and strategic direction.

Own the product feedback loop from customer engagements.

WHAT YOU'LL BRING:

Bachelor’s degree or equivalent experience preferred.

Experience leading Client solutions teams in Financial Services, Payments or Digital assets.

10 years working experience in either a pre-sales position within a Fintech or Digital Assets company.

Possessing strong technical competence with a natural curiosity and willingness to delve into complex technologies.

Confident and concise communication with excellent presentation skills.

A demonstrable passion for Blockchain and the Crypto industry, whether professional or personal.

An analytical approach that intuitively connects the dots.

A proactive, self-starter approach with an interest and knowledge in Banking, Financial Services, or Fintech and crypto.

Out-of-the-box thinker, client advocate, and a doer.

Ability to work with Webhooks, REST APIs, and perform basic scripting tasks.

Knowledge and experience working with industry data standards (e.g., ACH, SWIFT, SEPA) is a plus.

WHO WE ARE:

Do Your Best Work

The opportunity to build in a fast-paced start-up environment with experienced industry leaders

A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.

Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.

In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.

Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team

We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

Competitive salary, bonuses, and equity

Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support

Employee giving match

Mobile phone stipend

Take Care of Yourself

R&R days so you can rest and recharge

Generous wellness reimbursement and weekly onsite & virtual programming

Generous vacation policy - work with your manager to take time off when you need it

Industry-leading parental leave policies. Family planning benefits.

Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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