Director, Global Industry Value Advisor

LivePerson; United Kingdom; Remote; GBP 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Director, Industry Value Advisor, where you will leverage your expertise to drive strategic value for clients. In this role, you will develop compelling business cases and collaborate with various teams to align solutions with client objectives. Your insights will help shape industry trends and enhance customer experiences. With a culture that celebrates diversity and innovation, this is an exciting opportunity to make a significant impact in a dynamic environment. If you're passionate about driving results and fostering meaningful relationships, this role is perfect for you.

Benefits

28 days holiday

Paid Parental Leave

Medical and Dental benefits

Professional development resources

Group life insurance

Exclusive discounts

Qualifications

• 7+ years of experience in a similar role within the technology sector.
• Proven track record of creating compelling business cases and demonstrating ROI.

Responsibilities

• Develop a deep understanding of the industry landscape and client needs.
• Collaborate with sales and marketing teams to create tailored value propositions.

Skills

Strategic Thinking

Client Engagement

Value-Based Selling

Problem Solving

Relationship Building

Education

Bachelor’s degree in Business

MBA or advanced degree

Tools

AI software

Contact Center technology

Digital Customer Experience solutions

Job description

United Kingdom- Remote | GTM Strat & Sales Acceler

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

As a Director, Industry Value Advisor, you will be a strategic partner to our clients, helping them to identify, quantify, and realize the value of our solutions in the context of their specific industry challenges and opportunities. You will leverage your deep industry knowledge, combined with a strong understanding of our product offerings, to create compelling points of view and business cases that demonstrate the ROI and value of our solutions. This role requires a mix of strategic thinking, industry expertise, and strong client engagement skills.

You will:

1. Industry Expertise: Develop a deep understanding of the industry landscape, including key trends, challenges, and opportunities. Stay up-to-date on industry developments and continuously refine your knowledge to provide relevant insights to clients.
2. Value Proposition Development: Collaborate with sales, product, and marketing teams to develop tailored value propositions for clients. Articulate how our solutions address specific industry pain points and align with the client’s business objectives.
3. Business Case Creation: Work closely with clients to understand their strategic goals and challenges. Develop comprehensive business cases that quantify the potential value and ROI of implementing our solutions.
4. Client Engagement: Serve as a trusted advisor to clients, building strong relationships with key stakeholders. Engage in consultative discussions to uncover client needs and align our solutions with their business strategy.
5. Collaboration: Partner with internal teams, including sales, product, and professional services, to ensure a cohesive approach to client engagements. Provide industry insights that influence product development and marketing strategies.
6. Thought Leadership: Contribute to thought leadership initiatives by creating industry-specific content, participating in industry events, and representing the company at conferences and webinars.
7. Training and Enablement: Support the sales team by providing training on industry trends, value-selling techniques, and the development of effective business cases.

You have:

• Bachelor’s degree in Business, Economics, or a related field; MBA or advanced degree preferred.
• 7+ years of experience in a similar role, within the technology sector
• Plus 10+ years experience in client facing roles, such as sales, business development or consulting
• Experience in AI software, Contact Center technology, or digital Customer Experience solutions is a plus.
• Proven track record of creating compelling business cases and demonstrating ROI for enterprise solutions.
• Strong understanding of industry trends, challenges, and competitive landscape.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.

Preferred Qualifications:

• Industry Knowledge: Expertise in specific industries, including trends, challenges, and market dynamics. Ability to quickly grasp complex industry concepts and translate them into meaningful insights for clients.
• Value-Based Selling: Proficient in developing and presenting business cases that clearly quantify value, ROI, and TCO (Total Cost of Ownership) for enterprise solutions.
• Consultative Selling: Skilled in engaging in deep consultative discussions with clients to understand their unique challenges, goals, and priorities.
• Relationship Building: Proven ability to build and maintain strong relationships with C-level executives and key decision-makers.
• Strategic Thinking: Able to identify long-term business opportunities and align solutions with client objectives in a strategic manner.
• Problem Solving: Analytical and solution-oriented mindset with the ability to solve complex problems and create value-driven solutions for clients.

Benefits include:

• Time away: vacation, dependent care, holidays, wellness days, and more
• Health: Medical, Dental and EAP
• Time off: 28 days holiday + up to 5 Care Days
• Family: Paid Parental Leave, maternity support
• Development: Access to internal professional development resources
• Additional perks: Group life insurance, exclusive discounts, and more

Why you’ll love working here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We have earned recognition from Fast Company, Newsweek, and BuiltIn for being an innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. We consider qualified applicants with criminal histories, in accordance with applicable laws.

We are committed to accessibility and provide reasonable accommodations for applicants with disabilities. Applicants requiring accommodations should inform their recruiting contact.

Please be aware of a phishing scam targeting candidates. Legitimate communication will only be from @liveperson.com email addresses. We do not ask for personal or financial information during the interview process. For concerns, contact [e-mail].