Director, Functional Learning & Change Management

American Express; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading financial services organization is seeking a Director, Functional Learning & Change Management in London. This role involves designing learning strategies and managing change initiatives to enhance workforce capabilities. Candidates should have over 6 years of experience in functional learning and change management, with strong stakeholder and project management skills. The position offers competitive compensation and a flexible working model.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Generous paid parental leave

Career development opportunities

Qualifications

• 6+ years in functional learning, change management, talent development.
• Proven experience designing and implementing learning change solutions.
• Strong understanding of change approaches in large organizations.

Responsibilities

• Design and deliver functional learning strategies.
• Lead change management programs to drive culture change.
• Partner with stakeholders to create relevant learning experiences.

Skills

Functional learning

Change management

Stakeholder management

Project management

Communication

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role?

The Leadership and Functional Learning team focuses on growing great leaders and developing the critical skills that support the business strategy. The Director, Functional Learning & Change Management, will lead the design and implementation of learning and change initiatives that upskill our workforce in the most critical enterprise capabilities. This role sits at the intersection of functional learning, enterprise transformation, and change management.

This position requires the ability to deliver high quality work in a fast-paced dynamic environment and in close partnership with Subject Matter Expert (SME) stakeholders. Successful candidates will be strategic thought leaders, results-driven, learning agile, highly collaborative, able to coordinate across various teams and manage through complexity with an enterprise mindset.

Key Responsibilities:

• Design and deliver functional learning strategies (formal, experiential, on-the-job, etc.) that support both near and long-term capability building (i.e., risk and compliance, GEN AI, change management, etc.)
• Lead end-to-end change management programs to drive culture change, embed new mindsets, tools, and behaviours across teams and functions.
• Partner with functional SMEs and enterprise stakeholders to consult and co-create relevant and practical learning experiences.
• Partner with external vendors to design learning strategies, experiences and curriculum as needed.
• Translate business need into practical learning plans tailored to target audiences
• Use metrics and feedback loops to continuously improve programs and track impact on business outcomes and colleague learning.
• Develop clear and compelling narratives through verbal communication, data and Power Point presentations.
• Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place.

Minimum Qualifications

• 6+ years in functional learning, change management, talent development, or organizational effectiveness.
• Proven experience designing and implementing learning and change solutions that drive behavior change.
• Risk and compliance and/or agile methodology experience a plus.
• Strong understanding of change approaches and how to apply them in large, regulated organizations.
• Strong program and project management skills across complex projects and organizations.
• Ability to distill complex capabilities into accessible, action-oriented content.
• Strong facilitation, communication, and stakeholder management skills.
• Experience working in highly matrixed environments and navigating ambiguity.

Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.