Director, Event Ticketing

Live Nation Entertainment; Farringdon; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Tickets to shows

Unlimited annual leave

Office in Farmiloe Building (Farringon

Arcade games in basement

Onsite gym and fitness classes

Complimentary coffee bar with barista

Heavily subsidised lunch

Regular staff events

Job summary

Live Nation Entertainment is seeking an accomplished Director of Ticketing to lead the Ticketing team within the Promoter Division from our London office. You will collaborate with the VP and SVP to optimise inventory, drive sales across channels, and deliver timely reporting and reconciliations.

You will manage a team of Event Ticketing Managers, oversee on-site box office operations at major events, and drive continuous improvements in ticketing processes while maintaining excellent

Qualifications

• Experience managing a ticketing team within a promoter environment.
• Proven live event ticketing experience up to stadium/festival level.
• Adept in using ticketing systems and reporting functions.
• Strong commercial acumen within promoter ticketing.
• Proven leadership and relationship management at executive level.
• Excellent numeracy and advanced Excel skills.
• Excellent written and verbal communication to executive level.

Responsibilities

• Liaise with promoters, venues and agents to manage the ticketing for Live Nation events.
• Prepare onsale details including manifests, seating plans, price structures and holds.
• Administer events in HALO and maximise ticket sales.
• Produce sales forecasts, updates and reconciliations.
• Work on-site at major events including weekends and evenings.
• Provide line management of Event Ticketing Managers.
• Identify process improvements across the Ticketing team.
• Collaborate on show assignment and workload management.
• Deputise for VP of Ticketing when required.
• Ad hoc duties as required.

Skills

Leadership

Ticketing systems

Sales forecasting

Stakeholder management

Excel

Team management

Event operations

Commercial awareness

Tools

HALO

Job description

Job Summary

Company: Live Nation

Department: Ticketing

Location: Farringdon, London

Reports to: VP Ticketing

Working Hours: Full time, 40 hours per week plus evenings/weekends as required

Contract type: Permanent

Role Description

The role will work with the VP and SVP of Ticketing on the overall support provided by the Ticketing team to the Live Nation Promoter Division. This includes ensuring that all events are ticketed as efficiently as possible, in terms of effective inventory management; optimising ticket sales through all sales channels; regular and accurate reporting and reconciliation; and event day box offices services.

In addition, the Director will manage ticketing for a range of Live Nation’s events, as well leading a team of Event Ticketing Managers.

What It’s Like To Work In The Team

Our team is made up of a diverse group of individuals, but we all share the same passion for the events industry. We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike. We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.

What We Can Offer You

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who You Are

You may have experience in the following roles: Senior Event Ticketing Manager, Senior Client Account Manager, Client Services Manager

Competencies / Skills / Knowledge / Experience

• Previous management experience within a ticketing team preferably for a promoter
• Proven experience of live event ticketing gained in a promoter environment up to and including stadium and festival level
• Adept in using ticketing systems, specifically reporting functions
• Proven commercial acumen within the promoter ticketing environment
• Demonstrates leaderships qualities and proven relationship management capabilities with internal and external stakeholders
• Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
• Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level

Behaviours

• Proactive and demonstrates initiative, drive and commitment to achieve objectives
• A continuous-improvement mindset that treats operational processes as ever-evolving rather than static
• Uses interpersonal skills to establish excellent rapport and working relationships
• Self-motivated and takes ownership for personal and technical skills development
• Well organised, deadline-focused and adept at prioritising workloads
• Combines analytical thought with creativity to excel at problem-solving
• Maintains good commercial awareness and understands business drivers

What The Role Includes

• Liaise with promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for Live Nation concerts including Arena, Stadium and Festivals when applicable.
• Prepare events for onsale by confirming and configuring event details including: manifests, seating plans, price structures; marketing partner, artist / fan club, record label and other presales; internal, VIP, ticket agent and other holds and allocations; and booking fees, ticket stock and text.
• Administer events in HALO (our in-house event operating system) and maximise ticket sales by monitoring and analysing sales to proactively manage inventory, ticket agents and allocations
• Produce event sales forecasts, updates, charts and other reports including final reconciliations
• Work on-site at Major Events as required; including weekends and evenings and overseeing and/or staffing Box Office operations
• Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate
• Provide effective Line management of Event Ticketing Managers; including performance reviews, coaching and day to day support
• Proactively identifying areas for process improvement in daily tasks and recommend actionable solutions to streamline operations across the Event Ticketing Team
• Collaborate with Ticketing colleagues on show assigning and general workload management of the Event Ticketing team
• Joint deputy responsibilities for VP of ticketing in their absence and provide other support as and when required
• Ad hoc duties as required by management.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com