Director, eDiscovery Cloud Services PM

OpenText; Reading; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading company in information management is seeking a Director of eDiscovery Cloud Services to lead a UK and Europe based team. This role involves managing professionals, fostering partnerships, and ensuring exceptional service delivery to high-value customers. The ideal candidate will have extensive eDiscovery experience, strong leadership skills, and a solid understanding of the litigation lifecycle. Join a collaborative environment that values innovation and personal growth.

Qualifications

• At least five years of direct staff management experience.
• Deep knowledge of the litigation lifecycle and EDRM.

Responsibilities

• Manage a group of professionals delivering eDiscovery services.
• Develop and maintain strong relationships with key customer contacts.
• Oversee project management and account management for high-value accounts.

Skills

Leadership

Market Knowledge

Technical Knowledge

Software Proficiency

Education

Bachelor's degree or equivalent

Tools

eDiscovery software applications

Job description

OpenText Reading, England, United Kingdom

Director, eDiscovery Cloud Services PM

OpenText Reading, England, United Kingdom

3 days ago Be among the first 25 applicants

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OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your impact

We are seeking a highly skilled and energetic Director of eDiscovery Cloud Services to lead our UK and Europe based team.

The successful candidate will manage a group of professionals and ‘lead by example’ in the delivery of exceptional eDiscovery services to high-value customers, fostering repeat business and long-term partnerships. The Director will build strong relationships with key customer contacts and develop resilient partnerships with internal teams including Forensics, Managed Review, Sales, Product Management, Customer Support, and Operations. This position reports to the Senior Director of eDiscovery Services.

What The Role Offers

• Provide direction and support to the department, aligning with the company's initiatives and objectives, and motivate staff to achieve high levels of success.
• Develop and maintain strong relationships with key customer contacts, ensuring long-term partnerships and customer satisfaction.
• Oversee project management, account management, litigation support, and consulting services for assigned high-value accounts, both directly and through team efforts.
• Work closely with other managers, project managers, technical project managers, data analysts, consultants, and account managers to ensure cohesive service delivery.
• Demonstrate a sense of urgency and ownership in addressing customer concerns, collaborating with other departments as necessary to achieve satisfactory outcomes.
• Provide training to direct reports and act as a resource to customers when appropriate, ensuring they are well-informed and supported.
• Directly manage delivery managers and staff, including conducting performance reviews, making recommendations for promotions or raises, awarding bonuses, hiring staff, and taking disciplinary actions when necessary.
  
  

What You Need To Succeed

• eDiscovery experience is a prerequisite.
• Leadership: Demonstrates commitment through effective leadership, fostering trust and influencing positive outcomes.
• Market Knowledge: Develops and maintains a thorough understanding of the eDiscovery marketplace, serving as an expert on corporate e
• Bachelor's degree or equivalent from an accredited university (e.g. LLB, BSc, MSc, MBA).
• Management Experience: At least five years of direct staff management experience.
• Technical Knowledge: Deep knowledge of the litigation lifecycle, Electronic Discovery Reference Model (EDRM), litigation document review workflows, complex searches related to litigation, Technology Assisted Review (TAR), and Continuous Active Learning (CAL).
• Software Proficiency: Extensive experience using advanced eDiscovery software applications; familiarity with OpenText’s suite of eDiscovery solutions is highly advantageous.
  
  

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

47017

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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