Director, CXM Flex & On-Prem Strategy

Quadient; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Global learning platform

Total rewards package

Employee assistance program

Philanthropy program

Job summary

Quadient is seeking a Director of Product & Strategy, CXM Flex, to own strategy, roadmap, and outcomes for our on-premise Inspire portfolio. You’ll lead a focused PM team, collaborate with R&D, Customer Success, and Sales, and shape cloud migration paths and hybrid deployment models for customers running Inspire in their own data centers.

The role emphasizes modernization, security, data sovereignty, and executive-level stakeholder management, with a strong focus on enterprise customers across

Qualifications

• 12-15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
• Deep expertise in CCM, CXM, enterprise content, document composition, or adjacent regulated-communications domains.
• Proven experience managing the product lifecycle of a mature on-premise or self-hosted enterprise platform, including versioning, deprecation, and long-term support.
• Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on-prem, private cloud, hybrid), and security/compliance requirements.
• Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts.
• Exceptional executive communication and stakeholder leadership skills.
• Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.

Responsibilities

• Define and communicate the long-term product vision for Quadient’s on-premise and customer-hosted Inspire portfolio.
• Own a clear multi-year strategy that balances sustaining the current install base, modernizing the platform, and enabling well-defined migration paths to CXM SaaS (Evolve).
• Translate enterprise customer requirements — security, data sovereignty, regulatory residency, air-gapped environments, FIPS/FedRAMP-adjacent expectations — into differentiated product capabilities.
• Define the position and roadmap for AI-enabled capabilities in on-premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance.
• Monitor competitive dynamics in the CCM/CXM on-premise market and position Quadient for sustained leadership.
• Represent Quadient’s on-premise CXM strategy externally with strategic customers, partners, and industry analysts.
• Lead M&A evaluations related to CXM
• Own product P&L, with accountability for the financial outcomes of the portfolio.

Skills

PM leadership

CCM/CXM

Enterprise SaaS

APIs & security

Cloud migration

Executive communication

Regulated industries

Job description

Quadient is seeking a Director of Product & Strategy, CXM Flex, to own strategy, roadmap, and outcomes for our on-premise Inspire portfolio. You’ll lead a focused PM team, collaborate with R&D, Customer Success, and Sales, and shape cloud migration paths and hybrid deployment models for customers running Inspire in their own data centers.

The role emphasizes modernization, security, data sovereignty, and executive-level stakeholder management, with a strong focus on enterprise customers across