Director Customer Technology Advisor - Mainframe

Kyndryl; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Kyndryl is seeking a Customer Technology Advisor to join our Go-To-Market team in a dynamic, hybrid role. You will leverage deep mainframe, cloud, and solution-architecture expertise to drive pre-sales activity, deliver compelling demos, and co-create joint offerings with alliance partners.

You will shape modern IT strategies, translate complex tech into customer value, and collaborate across Sales, Advisory, and Delivery to exceed expectations for our enterprise customers.

Qualifications

• Deep domain knowledge of service offerings and technical solutions within a consulting practice.
• Proven track record translating complex technical knowledge into actionable customer insights and strategic solutions.
• Experience in consultative selling and pre-sales architecture.
• External certifications in subdomain areas (e.g., AI, Cloud, zCloud, Digital Workplace, Security & Resiliency).
• Proficiency with IBM mainframe infrastructure, z/OS, CICS, DB2, IMS, and replication solutions.

Responsibilities

• Lead and coordinate pre-sales to ensure high-quality, compliant solutions following best practices.
• Support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales, and Delivery with partners.
• Identify complex customer requirements and design strategic, profitable cross‑practice solutions.
• Design modernization strategies and cloud integration for mainframe environments.
• Collaborate with stakeholders to craft winning technical architectures and responses.
• Build and nurture alliance partnerships to co-create joint offerings.

Skills

Mainframe z/OS

CICS

DB2

IMS

Cloud integration

Pre-sales

Solution architecture

Certification knowledge

Education

CS/IT degree

Tools

Mainframe tooling

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting‑edge Go‑To‑Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you will be a trusted ally and visionary, delivering differentiated value through engaging demos and compelling presentations that showcase our industry credibility. You have the unique opportunity to join us at a pivotal moment, shaping how our consulting practice operates today and evolves for the future.

What You Will Do

• Lead and Coordinate Pre‑Sales: Lead the entire pre‑sales process to ensure high‑quality, compliant solutions that adhere to Kyndryl best practices.
• Support Cross‑Functional Teams: Support Consulting, Advisory, and Architecture activities across Sales, Pre‑Sales, and Delivery in close collaboration with Customer Partners and Kyndryl Consult Partners.
• Develop Strategic Solutions: Identify complex customer business and technical requirements, leveraging Kyndryl's capabilities to generate winning, profitable, cross‑practice deals.
• Integrate & Modernize Systems: Design and execute modernization strategies while integrating mainframe databases and core systems with modern cloud platforms.
• Drive Stakeholder Collaboration: Collaborate with internal and external stakeholders to produce winning responses and create optimal technical architectures.
• Nurture Alliance Partnerships: Actively build relationships with external alliance partners to foster a collaborative environment and co‑create joint offerings.
• Demonstrate Tangible Value: Develop and deliver compelling demonstrations, proofs of concept, and prototypes that showcase the practical value of our solutions.
• Showcase Technical Authority: Apply deep domain expertise and external certifications to serve as a recognized subject matter expert across practice subdomains.

Your Future at Kyndryl

Becoming a Customer Technology Advisor at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well‑rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non‑technical areas, or move vertically into senior leadership or specialized domain roles. There are many different types and flavours of roles at Kyndryl, so everyone can find the opportunity that suits them best.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Deep domain knowledge of service offerings and technical solutions within a consulting practice.
• Demonstrated experience translating complex technical knowledge into actionable customer insights and strategic solutions.
• Proven background in consultative selling and pre‑sales architecture.
• Recognized external technical certifications supporting relevant subdomain areas (e.g., Application Data & AI, Cloud, Core Enterprise & zCloud, Digital Workplace, Network & Edge, or Security & Resiliency).
• Proficiency in IBM mainframe infrastructure, z/OS systems, middleware (CICS, DB2, IMS), and replication solutions.
• Strong background in mainframe DB2 system programming, DBA responsibilities, disaster recovery, performance tuning, and optimization.
• Proven ability to design and execute system modernization and cloud integration strategies.

Preferred Skills and Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Experience selling and delivering technical services to multi‑industry enterprise customers.
• Hands‑on experience developing joint go‑to‑market solutions with strategic alliance partners.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.