Director Customer Support

JR United Kingdom; York; Remote; GBP 50,000 - 75,000; Full time

Job summary

Une entreprise de technologie de pointe recherche un Director of Customer Support pour gérer une équipe de support client. Vous serez responsable de la satisfaction client en établissant des politiques efficaces et en assurant la résolution rapide des problèmes. Un solide bagage technique et des compétences en gestion d'équipe sont essentiels. Ce poste est entièrement à distance.

Qualifications

• Expérience en gestion d'équipe de support client.
• Compétences techniques en dépannage et support.
• Expérience dans l'industrie SaaS est un plus.

Responsibilities

• Gérer l'équipe de support client et assurer un service exceptionnel.
• Développer les politiques et procédures de service client.
• Collaborer pour résoudre les problèmes clients rapidement.

Skills

Customer support and customer service skills

Strong analytical skills

Excellent communication skills

Education

Bachelor's degree or higher in computer science

Bachelor's degree or higher in business administration

Job description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Company Description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Role Description

As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks:

• Leading and managing a team of customer support representatives
• Developing and implementing customer service policies and procedures that drive customer satisfaction
• Collaborating with other teams to ensure the timely resolution of customer issues
• Managing escalations and identifying trends or issues that require further investigation
• Developing and maintaining positive relationships with clients
  

Qualifications

• Customer support and customer service skills
• Strong analytical skills to identify and solve customer problems
• Experience in technical support and troubleshooting
• Excellent communication skills and ability to work in a team
• Proven experience in managing a customer support team and driving customer satisfaction
• Bachelor's degree or higher in computer science, business administration, or related field
• Experience in software-as-a-service (SaaS) or technology industry is a plus

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Created on 26/06/2025 by JR United Kingdom