Director Customer Support

JR United Kingdom; Chester; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading technology company seeks a Director of Customer Support to oversee their team and enhance client satisfaction. This role involves managing customer service operations, collaborating across teams, and implementing support policies to ensure exceptional customer experience. Candidates should have strong analytical and communication skills, along with relevant educational qualifications.

Qualifications

• Experience managing customer support teams and driving satisfaction.
• Strong problem-solving and analytical skills.
• Excellent communication abilities.

Responsibilities

• Lead and manage customer support representatives.
• Develop and implement customer service policies.
• Manage escalations and maintain client relationships.

Skills

Customer support

Analytical skills

Technical support

Communication

Teamwork

Education

Bachelor's degree or higher in computer science

Bachelor's degree or higher in business administration

Job description

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BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Company Description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Role Description

As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks:

• Leading and managing a team of customer support representatives
• Developing and implementing customer service policies and procedures that drive customer satisfaction
• Collaborating with other teams to ensure the timely resolution of customer issues
• Managing escalations and identifying trends or issues that require further investigation
• Developing and maintaining positive relationships with clients
  

Qualifications

• Customer support and customer service skills
• Strong analytical skills to identify and solve customer problems
• Experience in technical support and troubleshooting
• Excellent communication skills and ability to work in a team
• Proven experience in managing a customer support team and driving customer satisfaction
• Bachelor's degree or higher in computer science, business administration, or related field
• Experience in software-as-a-service (SaaS) or technology industry is a plus