Director Customer Support

JR United Kingdom; Aberdeen City; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading technology company seeks a Director of Customer Support to manage their support team in a fully remote role. Responsibilities include developing service policies and collaborating with teams to enhance customer satisfaction. Ideal candidates will have a background in customer support, strong analytical skills, and relevant educational qualifications.

Qualifications

• Proven experience in managing a customer support team and driving customer satisfaction.
• Experience in software-as-a-service (SaaS) or technology industry is a plus.

Responsibilities

• Leading and managing a team of customer support representatives.
• Developing and implementing customer service policies and procedures.
• Collaborating with other teams for timely resolution of customer issues.

Skills

Customer support

Analytical skills

Technical support

Communication

Teamwork

Education

Bachelor's degree in computer science, business administration, or related field

Job description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Company Description

BlueTweak is a leading technology company that offers cutting-edge customer service solutions through BlueHub, an AI-driven customer support platform. Our platform integrates automation, RPA, Chatbots, and ML models to empower businesses and ensure a consistent and seamless experience for customers across all touchpoints. As experts in digital solutions, we strive to improve customer engagement by providing pioneering technology that enhances and optimizes the customer service experience.

Role Description

As a Director of Customer Support, you will be responsible for managing our customer support team and ensuring that we deliver exceptional support to our clients. This is a full-time remote role that involves the following day-to-day tasks:

• Leading and managing a team of customer support representatives
• Developing and implementing customer service policies and procedures that drive customer satisfaction
• Collaborating with other teams to ensure the timely resolution of customer issues
• Managing escalations and identifying trends or issues that require further investigation
• Developing and maintaining positive relationships with clients
  

Qualifications

• Customer support and customer service skills
• Strong analytical skills to identify and solve customer problems
• Experience in technical support and troubleshooting
• Excellent communication skills and ability to work in a team
• Proven experience in managing a customer support team and driving customer satisfaction
• Bachelor's degree or higher in computer science, business administration, or related field
• Experience in software-as-a-service (SaaS) or technology industry is a plus

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 26/06/2025 by JR United Kingdom