Director, Customer Success and Payment Solutions (Remote)

BCD Travel; Greater London; Remote; USD 102,000 - 120,000; Full time

Job summary

A leading travel management company is seeking a Director for Customer Success and Payment Solutions. This remote role involves engaging clients, leading workshops, and optimizing virtual payment solutions. The ideal candidate will have experience with hotel content and API vendors, and be fluent in French and/or German. The position offers flexible hours and generous benefits.

Benefits

Flexible hours and remote work options

Career growth opportunities

Generous vacation and wellbeing benefits

Travel industry perks and discounts

Inclusive, diverse workplace

Qualifications

• Experience with hotel content providers or VPA providers.
• Fluent in French and/or German.

Responsibilities

• Develop and maintain relationships with clients as a trusted advisor.
• Lead workshops on hotel management topics.
• Monitor performance data and drive improvements.

Skills

Client Engagement

Strategic Results

Innovative

Adaptable

Continuous Learner

Tools

Virtual Payment Solutions

Hotel API

Job description

Director, Customer Success and Payment Solutions (Remote)

Join to apply for the Director, Customer Success and Payment Solutions (Remote) role at BCD Travel.

This position is part of the team responsible for Stay, BCD’s comprehensive hotel category management approach. You will engage with clients strategically to drive data-driven outcomes using virtual payment solutions throughout the customer success lifecycle. Your role includes leading client activations, driving change, supporting internal teams to optimize solutions, and leading workshops and projects related to Virtual Payment Solutions (VPA).

Key Responsibilities:

1. Develop and maintain relationships with prospects and clients, acting as a trusted advisor in hotel category management and virtual payment solutions.
2. Lead workshops on hotel management topics, providing tailored recommendations.
3. Ensure contractual commitments are met, share progress, and create action plans for shortfalls.
4. Coordinate with departments on hotel-related solutions development and delivery.
5. Serve as a subject matter expert in Virtual Payment Solutions and lead related projects.
6. Coordinate configurations to ensure successful customer outcomes.
7. Monitor performance data, identify opportunities, and drive improvements.

About You:

• Enjoy engaging with clients and internal teams.
• Passionate about VPA and strategic results.
• Experienced with hotel content providers, VPA providers, or Hotel API vendors.
• Innovative, adaptable, and continuous learner.
• Fluent in French and/or German.

About BCD Travel & Advito:

BCD Travel is a global leader in travel management, operating in over 100 countries with a focus on sustainability and customer success. Advito, its consulting division, specializes in transforming corporate travel programs with analytics, supplier strategies, and sustainable practices.

What We Offer:

• Flexible hours and remote work options.
• Career growth opportunities.
• Generous vacation and wellbeing benefits.
• Travel industry perks and discounts.
• An inclusive, diverse workplace.

The salary range for this role in applicable US jurisdictions is $102,000 to $120,000, based on experience and location.

Application & Inclusion:

We encourage diverse applicants. For accommodations or inquiries, contact [e-mail].