Director Customer Solutions Consultant, Connected Commerce, UK&I

Mastercard; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global payments technology firm seeks a Director Customer Solutions Consultant for their London office. This role involves working with various teams to innovate Connected Commerce solutions, requiring experience in product management, loyalty strategies, and strong communication skills. The ideal candidate will excel in project management and collaboration, aiming to drive growth and enhance customer engagement.

Qualifications

• Background experience in product, loyalty, advertising, ad-tech, or start-up.
• Excellent verbal and written communication skills, especially with senior executives.
• Demonstrated customer focus and collaboration skills.

Responsibilities

• Partner with regional product leads to identify local needs and competitive factors.
• Support sales enablement with content and materials.
• Develop market narratives and positioning.

Skills

Product Management

Loyalty Solutions

Advertising Technology

Project Management

Communication Skills

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director Customer Solutions Consultant, Connected Commerce, UK&I

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Customer Solutions Centre enables Mastercard to develop the relevant solutions for prioritized customer segments in markets. It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.

There are three main business functions within the CSC: Products & Solutions Specialists, Customer Solutions Architects (CSA), and Customer Technical Architects (TA). This new role will sit with the CSA team, focused on driving growth and diversification by enabling the UK&I Division to move at pace with a squad-based sprint model to driving innovation, starting with Loyalty and Connected Commerce.

Position Overview & Summary

The role will report into SVP Customer Solutions Centre for UK&I. This individual will work closely with the Regional Consumer Acquisition & Engagement (CA&E) team, the Foundry (Mastercard’s innovation team) as well as the UK&I Strategy team and Frontline teams, in order to deliver Connected Commerce, a new business model for Mastercard.

The Connected Commerce model aims to generate value and revenue for all stakeholders, by offering advertisers a new advertising proposition whereby personalized content is delivered to consumers across a network of publishers, creating more results for advertisers and a new revenue stream for Mastercard and publishers. Connected Commerce brings together Mastercard’s Card Linked Offers platform along with rich targeting and personalization capabilities and a global network of publishers to offer advertisers a highly efficient and attribution-rich advertising channel.

In partnership with CA&E and market stakeholders, this individual will drive market readiness and identify critical success factors - including local requirements, competitive differentiators, and strategic partnerships – and ensure these are reflected in enhancements to the global & regional product roadmap and evolution of the business model. This individual will also support sales enablement efforts by preparing impactful content and materials and will support customer engagements to help shape strategy and drive adoption.

Role:

• Partner with the CA&E regional product leads and their market stakeholders to identify local needs, competitive differentiators, and critical success factors
• Distill insights into actionable enhancements for the global product roadmap and evolving business model
• Support regional sales enablement efforts with compelling content, battle cards, briefs, and other materials to drive market readiness and scale
• Participate in customer and partner conversations to gather feedback, champion the vision and help establish engagements that contribute to market success
• Develop succinct narratives and market positioning
• Socialize and implement global & regional best practices to drive consistency and accelerate outcomes
• Serve as connector to ensure ongoing updates, feedback loops, and alignment between regional and market teams on milestones, challenges, and deliverables
• Act as a trusted thought partner and advisor to both technical and non-technical stakeholders, presenting confidently to senior audiences and external clients

About You:

• Background experience in product, loyalty, advertising, ad-tech, start-up
• Ability to comprehend the business, think strategically, and utilize market context to drive innovative solutions
• Experienced in project management, ensuring tracking of key milestones and deliverables
• Excellent verbal and written communication skills with the ability to effectively communicate with senior-level executives, both internally and externally
• Strong competency preparing presentation materials with effective storytelling
• Demonstrated customer focus and ability to bring the voice of the customer to the table
• Strong partnership and collaboration skills, fostering trust with both internal and external partners
• Comfortable with ambiguity and working independently
• Demonstrated ability to act with persistence and relentless sense of urgency
• Proven ability to manage multiple projects at a time
• Location is London, UK

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.