Director, Consumer Insights & Growth Strategy

MoneyLion; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Gen seeks a Consumer Insights & Strategy Director in London, operating in a hybrid model (3 days in the office). The role focuses on turning customer insight into strategic growth, portfolio direction and customer experience priorities across Cyber Safety and Trust-based Solutions.

You will synthesize diverse inputs, frame critical questions, and lead learning agendas with stakeholders to drive actionable business outcomes.

Qualifications

• Significant experience in customer insight, strategy, consulting or closely related field.
• Proven track record of partnering with senior stakeholders on major strategic or commercial decisions.
• Experience synthesising multiple data and insight sources into concise outputs.
• Demonstrated impact in turning insight into action across products, experiences or strategy.

Responsibilities

• Strategic business partnering with segment/brand leadership and virtual leadership team.
• Frame and refine critical business questions and translate insights into decision-ready narratives.
• Develop and maintain a prioritised learning roadmap for the business area.
• Act as a connector across functions, joining signals across teams into a unified view of customer needs and market dynamics.

Job description

Gen seeks a Consumer Insights & Strategy Director in London, operating in a hybrid model (3 days in the office). The role focuses on turning customer insight into strategic growth, portfolio direction and customer experience priorities across Cyber Safety and Trust-based Solutions.

You will synthesize diverse inputs, frame critical questions, and lead learning agendas with stakeholders to drive actionable business outcomes.