Director, Community & Belonging

United Kingdom: Mastercard UK Management Services Ltd; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

Mastercard seeks a Director, Community & Belonging to drive regional inclusion strategies and partner with HR, communications and external organizations to build a diverse talent pipeline. You will lead programs, coach leaders and embed belonging principles across policies and campaigns.

In this senior role, expect collaboration with global teams, travel 20-25%, and a focus on measurable progress against Belonging goals within Mastercard’s corporate culture.

Qualifications

• Experience building and implementing regional inclusion strategies across multicultural populations.
• Strong influencing and group leadership skills.
• Excellent program management, presentations and writing abilities.
• Ability to monitor and report progress of program goals and challenges.
• Excellent coaching, mentoring and facilitation skills.
• Knowledge of embedding belonging thinking into HR recruitment and development.

Responsibilities

• Collaborate with leaders and HR to embed multi-year Belonging action plans with indicators of success.
• Develop leadership competency in inclusion through programs and trainings.
• Coordinate with HR, Communications to ensure messaging reflects inclusion strategy principles.
• Build partnerships with external organizations to support diverse recruiting and partnerships.
• Support internal and external Belonging campaigns, reporting, benchmarking and awards.
• Support Employee Resource Groups to meet Belonging objectives.

Skills

Inclusion strategy

Stakeholder influence

Program management

Communication

Coaching & mentoring

Change management

Travel readiness

Education

BA or similar education

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Community & Belonging

About the Role: The Community & Belonging Business Partner will be a direct report to the Vice President, Community & Belonging Business Partner. This role is responsible for supporting the implementation of the company’s Corporate/ Regional Community & Belonging Strategies.

Primary Responsibilities

• Collaborate with functional leaders and Human Resources to embed and drive progress for our multi-year Belonging action plans, including developing, monitoring and reporting on indicators of success and challenges
• Work to increase the inclusion leadership competency of leaders, managers and employees through the implementation of programs and trainings that educate staff on how to recognise and value individual differences and enrich our work in the process
• Work with various departments and staff, including Human Resources and Communications to create, update, and assure that our organisational communications and campaigns, processes and policies fully reflect the organizations guiding inclusion strategy principles and areas of focus
• Develop strategic partnerships with outside organizations and professionals to support the recruiting efforts in developing a pipeline of diverse candidates, vendors, and partners
• Support Community & Belonging internal and external efforts and campaigns, and reporting, benchmarking and awards/recognition initiatives
• Work with the Employee Resource Groups to support meeting Belonging strategy objectives

General Management Accountabilities

• Be a business partner and consultant
• Able to motivate and inspire
• Have an inclusive and global mind set
• Willing to take calculated risks
• Ensure inclusion leadership needs are identified and addressed
• Promote, support and sustain an ethical working environment
• Comfortable working in a start-up environment where you may work on projects outside the scope of your day job

Skills/Experiences

• Experience in helping build and implement regional inclusion strategies, including experience working with and creating collaborative and productive working relationships among multicultural populations and across multiple levels of the company
• Demonstrated skills in influencing and leading groups, problem solving, organizational and interpersonal skills
• Strong communications skills, including program management, making effective presentations, and writing
• Ability to manage, monitor, and disseminate progress of program goals and challenges
• Excellent coaching, mentoring and facilitating skills
• Knowledge of how to embed Community & Belonging thinking into HR diverse recruitment strategies, talent development/management practices and engagement/retention
• Change agent to foster a more inclusive work environment
• Ability to manage multiple tasks and projects simultaneously
• Willing to travel 20-25%

Education

• BA or similar education preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.