Director, Clinical ITS

London Health Sciences Centre; London; On-site; GBP 64,000 - 87,000; Full time

Job summary

A leading healthcare institution in London is seeking a Director of Clinical ITS to oversee its clinical information systems, including the Health Information System. The role requires strong leadership, strategic direction, and innovation in healthcare IT. Ideal candidates will have extensive experience in healthcare environments and proven management skills. This position includes a collaborative leadership environment and a focus on transforming health care services.

Benefits

Opportunity for professional development

Focus on work-life balance

Diversity and inclusion commitments

Qualifications

• 8-10 years' leadership experience in healthcare IT.
• Five years of experience in complex healthcare environments.
• Fluent in Microsoft Office applications.

Responsibilities

• Oversee clinical information systems strategy and operations.
• Manage vendor relationships and service delivery.
• Foster healthy work environments and coach team members.

Skills

Analytical skills

Leadership

Communication skills

Resilience

Collaboration

Education

Master's Degree in business or related field

Job description

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

Information Technology Services (ITS) is a department within LHSC providing services in the areas of Network and Telecommunications, Helpdesk, Cyber Security, Clinical and Corporate Applications Support, Clinical Informatics, Interface Creation and Support, Device Deployment, and IT Project Management. ITS delivers services to LHSC along with many regional hospital partners and supports more than 20,000 users of computer systems and devices. Our goal is to support and advance clinical care and quality through the deployment and support of innovative technologies.

Posting Period

August 7 - 20, 2025

Job Summary

The Director, Clinical ITS role is specifically aligned to support LHSC's clinical information systems, most notably our Health Information System (HIS) "OneChart", which is an Oracle Health (previously Cerner Millenium) platform. The Director is accountable for strategy, operations and project delivery related to our clinical systems and manages vendor relationships, contracts, delivering service at a regional level. Programs within the portfolio include application support, clinical informatics, and virtual care as examples. This role works closely with the other Directors in ITS to ensure complex systems and interrelated technologies function as appropriate. The role is accountable to lead multiple direct reports at the Manager level, is responsible for large teams of technical and clinical experts, and will work collaboratively with Director peers within ITS, as well as the Director group at LHSC and various leaders throughout the region.

Reporting to the Corporate Information Officer at LHSC , the Director , Clinical ITS will operationalize the strategic direction of the executive team. The ability to leverage system thinking and develop purposeful coalitions with internal and external stakeholders will be key. This position requires someone with a proven track record for leading system transformation, with demonstrated ability to support innovation and orchestrate change. The Director, Clinical ITS is accountable for developing and sustaining healthy work environments, coaching and mentoring leaders and staff, and building effective teams while leading in a performance-driven culture. The successful applicant will organize program activities, direct resources, execute operational initiatives, formulate policies & procedures, and strategically plan for the future.

The Director Clinical ITS will demonstrate strong business acumen, including management of multi-million dollar operating and capital budgets. This leader will have exceptional analytical and critical thinking skills that contribute to identifying problems and issues, evaluating the interdependence of decisions, questioning and challenging the status quo, and designing and implementing processes for improvement.

The successful applicant will foster a healthy, safe and engaging work environment where others have meaningful opportunities to contribute, collaborate, and cooperate to achieve results. The Director will inspire and motivate leaders and teams by aligning with our mission, vision and values and modelling performance and service excellence. Spotting and developing talent is a strength, as is the ability to coach, mentor, support and challenge others to achieve professional and personal goals.

NOTE: This role is required to be on-call on a rotational basis of one (1) week out of every five (5) weeks.

Qualifications

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations
• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• You engage and support others to foster development, personal goals and encourage a healthy organization
• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• You facilitate an environment of collaboration and cooperation
• You create connections, build partnerships and networks
• You demonstrate a commitment to the organizational vision, mission, values and service excellence
• You are a transformational thinker that encourages and supports innovation
• You have exceptional analytical skills that contribute to effective decision-making
• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

What You Will Bring with You

• Successful completion of a recognized Master's Degree in business, health profession, or related field, preferred
• Minimum of 8 to 10 years' leadership experience, preferably in progressively more responsible leadership position(s)
• Previous leadership in information technology services preferred
• Minimum five (5) years' previously related demonstrated experience and understanding of a complex health care environment supporting multiple organizations
• Member of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program preferred
• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)
• Demonstrated ability to attend work on a regular basis

*Consideration for an interview will be given to a Baccalaureate and prior experience assessment

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements ( please submit as a PDF document )

• Cover Letter, Resume and Listing of Education, Credentials and Certifications

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that reference checks may be conducted as part of the selection process.

Immunization Requirements:

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.