Director, Client Operations

ENGINEERINGUK; London; Hybrid; GBP 50,000 - 90,000; Full time

Job description

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About the Role:

The Client Operations Director is responsible for overseeing and managing the operational aspects of media planning and execution across one of our leading global B2B client accounts. This role involves coordinating with various teams, ensuring the smooth execution of media campaigns and their associated processes, and maintaining high standards of operational efficiency. The Client Operations Director plays a crucial role in client management, financial oversight, and process improvement.

Key Responsibilities:

• Client Management: Serve as the primary point of contact for media clients for operational and administrative functions, addressing their queries and ensuring their needs are met. Actively engage with clients to provide updates and gather feedback on processes within end-to-end media planning campaigns.
• Media Planning and Execution: Oversee media planning templates, taxonomies and workflows from briefing through to execution, ensuring that all media plans are accurate and that all team members are aware of roles and responsibilities.
• Team Coordination: Lead and coordinate with various teams, including performance, client services, planning and data and analytics to ensure seamless execution of media campaigns. Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Data Quality Control: Ensure data collected within media planning templates is accurate and up to date. Work with data team to identify errors and omissions and troubleshoot effectively through coordinating with various teams.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency. Work closely with relevant project managers and colleagues to update and refine media planning processes, tools and ways of working.

About You:

• Proven experience in media planning and operations, preferably in a leadership role.
• Strong understanding of media planning tools and platforms.
• Excellent client management and communication skills.
• Strong financial acumen and experience in budget management.
• Ability to lead and coordinate cross-functional teams.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

About the Agency:

At OMD EMEA, we strive to deliver on our promise of 'better decisions, faster' for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world's largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a 'new normal', learning from, and acting upon data signals at scale and speed is crucial.

Working Pattern: Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely. Let us know if you have any questions about our working pattern as part of your application and interview process.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at [e-mail] to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today's society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.