Director, Client Leadership

GroupM; London; On-site; GBP 200,000 +; Full time

Job description

Role Overview
The Director, Client Leadership has ownership for a selection of key Nexus Media Solutions (NMS) clients. They are responsible for delivering outstanding client leadership to retain and grow NMS existing clientele, including all areas of cross-channel activation. In addition, they will be required to identify, unlock, and grow new client opportunities.

Responsibilities
Specific responsibilities include but are not limited to:
Client Leadership and agency partnership

• Own assigned clients within NMS (3-5 clients), establishing yourself as a trusted strategic advisor and the go-to person for client relationships.
• Build a detailed understanding of their clients, their needs, the business/marketing challenges they face, and can align these to opportunities within NMS.
• Partner with key agency stakeholders for your client base including Client partners (or equivalent) to deliver agreed client growth plans through embedding themselves within agency team structures.
• Responsible for delivering strategic insights, innovation, and growth across client base.
• Own the design and delivery of strategic client engagement initiatives for their accounts.
• Deliver QBRs, innovation workshops, and roadmap sessions for their client base.
• Takes a proactive approach to client engagement, ensuring you engage not only on day-to-day account-related themes but also on wider and longer-term industry topics, offering thoughts, sharing updates, and providing advice as appropriate.
• Strive for the highest level of client satisfaction in everything they do.

Growth and success of new and existing clients

• Partner with agency to deliver a client growth plan for your clients to drive growth.
• Own NMS pipeline for your nominated clients including detailed forecasting on expected revenue and net sales attainment, as well as expected revenue generation from new client wins.
• Spot opportunities for growth through analysis of client investment and aligning NMS solutions to such opportunities.
• Showcase new NMS products or capabilities to their client base to aid growth.
• Identify and drive key growth initiatives including, but not limited to, “Behind the Scenes” initiatives.
• Build, empower and evolve team capabilities to develop strategic and forensic client-specific growth plans to grow their existing accounts.

Effective ways of working

• Ownership of an agreed vertical to provide thought leadership, insights, and direction to your own clients as well as evangelizing your learnings across other key NMS stakeholders.
• Support NMS, GroupM, and agency pitch efforts across allocated vertical and clients.
• Be the voice of your clients internally, feeding into the developments and roadmap of Solutions Development and Marketing Science.
• Follow established working practices that aid a collaborative dynamic with Activation, Client Services, Marketing Science, and Solutions Development, as well as the wider team to provide best-in-class campaign proposals, reporting, servicing, and insights.
• Develop and maintain a full understanding of all GM capabilities, solutions, and services (e.g., Choreograph, Acceleration, and GOAT).
• Regularly spot opportunities for case studies and award entries from client base and work with Marketing to design and build these.

Requirements
The ideal candidate is a commercially focused, seasoned client leader who is:

• Strategic, action-focused, and inspirational client leader.
• Highly organized, including strong time-management.
• Energetic, enthusiastic, and resilient.
• Commercially astute, able to spot opportunities for business growth and quickly devise a strategy to win business.
• Able to lead by example on the core NMS values, adopting a collaborative and effective ‘one team’ ethos across all NMS teams internally and with agencies.
• Able to confidently talk about the market and all channels covered by NMS, including the use of data, AI, and measurement to deliver value to clients.
• Focused on building strong relationships based on trust and integrity.
• Exceptional stakeholder management and bringing teams together to solve for client needs.
• An active listener that can quickly become a trusted partner with clients and agencies at all levels of seniority.
• A problem solver that can resolve conflict and client pain points through diplomacy and tact.
• Strong and effective communicator across all levels; can translate technical and complex points to non-technical audiences.