Director Business Development

Pivotal; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Career growth resources

Flexible work schedules

Professional training

Exposure to international projects

Job summary

Pivotal is seeking an experienced Director of Business Development in Greater London to drive sales strategy and client acquisition across multiple therapeutic areas. You will lead a high-performing team, engage with senior clients, and coordinate responses to RFIs and RFPs while shaping the company’s market approach.

This role offers exposure to major clients, global projects, and career growth within a scientific and data-driven CRO.

Qualifications

• Minimum 8 years of sales experience in CROs.
• Proven track record with mid- and high-level contacts.
• Excellent business awareness and a grasp of industry trends.
• Customer obsession and commitment to client satisfaction.
• Ability to earn trust and influence across teams and clients.
• Ability to manage multiple assignments and meet tight deadlines.
• Strong analytical skills for pipeline and budget reviews.
• Excellent communication with colleagues and clients.
• English required; other languages desirable.

Responsibilities

• Support design and implementation of the sales strategy plan and market trends.
• Identify potential clients and define engagement strategies (channel, owner, etc.).
• Maintain knowledge of Pivotal services and craft sales messages.
• Source and close new clients via referrals, cold calling, networking, and events.
• Develop sales plans for target accounts and opportunities.
• Be the first point of contact for prospects and clients.
• Coordinate RFIs, RFPs, and bid defenses; review materials before sign-off by CEO/SVP.
• Lead sales initiatives with external partners to align goals.
• Monitor client satisfaction and resolve issues.
• Participate in monthly sales reviews and report activity.
• Update CRM with client, bids, and pipeline data.

Skills

Sales leadership

Client relationship management

Stakeholder management

Strategic sales planning

Market analysis

CRM systems

Communication skills

English language

Education

University degree

Tools

Salesforce

Job description

Pivotal is excited to expand our team and we are looking for an experienced, highly motivated Director Business Development who shares our vision of providing clinical research excellence.

Joining Pivotal means that you will enjoy being a member of one of the leading full-service contract research organizations in Europe with a very solid reputation. This role promises to gain direct experience with our clients and offer career growth and professional development within a scientific and data driven company. You’ll have the opportunity to put your passion into working in an environment designed to help you gain experience in a wide variety of therapeutic areas.

Why Pivotal:

• We are passionate and fully committed to medical science while using technology, to make a positive impact.
• We provide an exceptional experience. We take care of our employees, and we ensure everyone receives permanent mentoring and training and a push to always take one step further as well as untold international experience that will help you grow and will accompany all your life.
• We are continuously building the company, bringing together diversity of thoughts, backgrounds, cultures, and perspectives, being able to create a place where everyone feels like they belong.

Your responsibilities will include:

• Support the design and implementation of the sales strategy plan. Perform market analysis to identify trends.
• Perform market analysis identifying potential clients and define strategy to approach them (channel, responsible person, etc.).
• Maintain general knowledge of all Pivotal services, develop and lead sales presentation and marketing messages.
• Sourced and closed new clients through referrals, cold calling, networking, and other means (conference/trade shows planning and attendance, regional organisations, etc.)
• Leverage potential new business opportunities within existing clients. Analyze potential opportunities and develop sales plans for each target account. Ensure appropriate strategy/solution is proposed to clients.
• Serve as first and principal point of contact with prospects and existing clients.
• Support the coordination of the proposals´ team, develop and provide oversight on the development of RFIs, RFPs and bid defences. Review full RFP and Bid defence materials prior to CEO or SVP CD sign-off.
• Coordinate, manage and lead sales initiatives and activities including external parties to ensure alignment.
• Monitor client satisfaction by communicating regularly with clients and proactively resolve clients´ issues.
• Participate in monthly sales review meetings.
• Update CRM reporting tool (existing clients, bids and potential clients) and prepare monthly sales activity report including client-segmentation and assessment.

Required profile:

• University degree highly recommended.
• 8 years of sales experience in CROs is a must
• Proven track record at mid- and high-level contacts
• Excellent Business/Industry awareness and a thorough understanding of industry trends and impact on the business
• High customer obsession skills, works relentlessly towards optimal client experience and satisfaction.
• Ability to continuously earn trust by influencing others internally and externally.
• Ability to deliver results while working on multiple assignments and ability to meet demanding deadlines and expectations in a changing environment.
• Ability to creatively solve problems and generate new ideas.
• Advanced analytics for assessing and interpreting pipeline management data and for reviewing budgets.
• Excellent oral and communication skills.
• Effective communication with colleagues, managers and clients.
• Digital process oriented and experience with CRMs is desirable.
• Language skills: English a must and other languages desirable.

What You Can Expect:

• Career growth resources and flexible work schedules.
• Training to enhance therapeutic knowledge.
• Exposure to dynamic work environments and new experiences

Commitment to Equal Opportunity:

At Pivotal, we believe that diversity and inclusion are essential to the success of our team. We are committed to providing equal employment opportunities to all candidates, regardless of race, gender, sexual orientation, disability, or any other characteristic.