Director, Business Administration – Supplier Management

CareerArc; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading financial services company in London is seeking a Director, Business Administration – Supplier Management. This role involves collaborating with internal stakeholders and managing supplier risk while ensuring compliance with UK regulations. The ideal candidate will have strong analytical skills, experience with third-party frameworks, and effective communication abilities. Join us in building a sustainable economy.

Qualifications

• Experience managing third-party frameworks.
• Strong analytical, initiative, and problem-solving skills.
• Self-organization and high motivation.

Responsibilities

• Ensure the Supplier Management Framework is effective.
• Identify gaps and provide coaching.
• Develop a monthly MI Dashboard with metrics.

Skills

Knowledge of sourcing and supply chain principles

Effective organization and management skills

Stakeholder management and communication skills

Analytical and problem-solving skills

Teamwork and coaching abilities

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Business Administration – Supplier Management

OVERVIEW

The Bank of England (The Bank) recognises Vocalink as a Specified Service Provider of critical national infrastructure to multiple Recognised Payment System Operators (e.g., PayUK, LINK).

This means that Vocalink falls under the regulation of The Bank and relevant RPSOs. As part of our regulatory obligations, there are rules around how we should engage with and manage our suppliers and the risks associated with using third parties.

The Supplier Management function ensures we uphold our obligations to our regulators. Our goal is to demonstrate a clear understanding of our supply chain and associated risks, actively governing that supply base within appropriate management frameworks based on the required level of oversight.

Vocalink operates its own Supplier Management Framework to comply with regulatory requirements and industry best practices. The Supplier Management team ensures suppliers are managed in line with this framework.

The team maintains a separate artefact repository containing key third-party governance documentation and evidence.

ROLE

This role collaborates with internal Vocalink stakeholders with supplier management responsibilities, other VL and Mastercard functions (such as Risk, Security & Regulatory Compliance, and Sourcing), and external suppliers. Responsibilities include:

1. Ensuring the Supplier Management Framework is deployed and effective across relevant areas to mitigate supplier risk.
2. Identifying gaps and areas for improvement, providing coaching and upskilling.
3. Managing regular assessments against the management framework and tracking improvement plans.
4. Developing and delivering a monthly MI Dashboard with metrics on Supply Chain Management and risks.
5. Maintaining an artefact repository to demonstrate up-to-date supply chain management to stakeholders and regulators.
6. Reviewing and updating supplier management frameworks to meet evolving needs.
7. Building proactive relationships with critical and key suppliers to embed governance frameworks.
8. Designing solutions with stakeholders to meet objectives, define requirements, and implement solutions.
9. Mitigating risks and remediating issues with suppliers, providing logical recommendations.
10. Aligning with Risk Management, Operational Resilience, Sourcing, and Third-Party Risk Management teams.
11. Implementing industry requirements from regulators and customers.
12. Coordinating supplier management in contract negotiations and extensions.
13. Leading on Intercompany Relationship Management and Agreements.
14. Managing operational resilience and third-party risk commitments.
15. Improving the risk and control maturity of the function.
16. Supporting Mastercard's ESG strategy and sustainability initiatives.
17. Annually reviewing key documentation such as the Supplier Management Framework and O&TPRM Policy.

ALL ABOUT YOU

Essential

• Knowledge of sourcing and supply chain principles.
• Effective organization and management of high-priority tasks.
• Stakeholder management, communication, and mitigation skills.
• Experience designing and implementing programs with assurance.
• Knowledge of UK regulatory requirements.
• Experience managing third-party frameworks.
• Excellent interpersonal, facilitation, negotiation, and collaboration skills.
• Strong analytical, initiative, and problem-solving skills.
• Teamwork and coaching abilities.
• Self-organization and high motivation.

Desirable

• Understanding of Vocalink processes and systems.
• Experience in the Payments Industry and knowledge of payment systems (e.g., BACS, LINK, FPS, ICS, IPS).
• Ability to identify process improvements.
• Supporting customer and regulatory requirements.
• Business process mapping experience.

Key Competencies

• Strategic planning and ownership.
• Driving impactful change and stakeholder buy-in.
• Effective communication across teams.
• Leadership with shared vision and motivation.
• Customer focus and understanding needs.
• Attitude, motivation, and continuous improvement.

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must:

• Abide by security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security trainings.