Director, Account Management

Absorb Technology; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS company in the UK is seeking a Director of Account Management for EMEA to drive client retention and satisfaction while leading a high-performing team. This role offers the chance to work remotely and collaborate across functions to enhance customer experiences. The ideal candidate should have over six years of relevant leadership experience within the EMEA region.

Benefits

Fully remote work with flexible arrangements

Comprehensive health and wellness benefits

New hire equipment allowance

Career growth opportunities

Employee driven DE&I programs

Qualifications

• 6+ years of leadership in SaaS account management in the EMEA region.
• Proven success managing a diverse portfolio.
• Demonstrated ability to drive renewals, upsell, and cross-sell.

Responsibilities

• Own client renewals, retention, and net revenue targets.
• Develop account management strategies for EMEA.
• Lead and mentor a high-performing team.

Skills

Leadership in SaaS account management

Communication skills

Relationship-building

Consultative skills

Multicultural team leadership

Customer success focus

Tools

Salesforce

Gainsight

Zendesk

Absorb LMS

Zoom

Teams

Job description

Absorb is expanding across EMEA, and we’re looking for a leader to help us grow with purpose. As Director of Account Management, you’ll be at the forefront of our global strategy building teams, forging deep customer relationships, and driving long-term success.

About the role: As Director of Account Management for EMEA at Absorb, you’ll lead our customer engagement strategy across Europe and surrounding regions, driving client retention, satisfaction, and growth across a diverse portfolio, from global enterprises to agile SMBs.

This is a high-impact leadership role where you’ll guide a talented team, build lasting relationships, and ensure our clients realize the full value of Absorb LMS. You’ll collaborate cross-functionally to deliver exceptional customer experiences and turn users into long-term advocates of our platform, helping shape the future of learning and development across the region.

• Own client renewals, retention, and net revenue targets across all segments in the EMEA region
• Develop and execute account management strategies tailored to the diverse needs of EMEA markets
• Build and maintain trusted relationships with client stakeholders, serving as a consultative partner
• Conduct regular account health reviews, identify expansion opportunities, and proactively mitigate risks
• Lead, mentor, and grow a high-performing Account Management team across EMEA
• Collaborate cross-functionally with Product, Client Success, and Sales to champion customer feedback and drive innovation
• Oversee contract negotiations and ensure compliance with regional legal and business requirements
• Represent Absorb at key industry events, conferences, and client engagements across EMEA

What you’ll bring:

• 6+ years of leadership in SaaS account management, within the EMEA region
• Proven success managing a portfolio that includes both enterprise and SMB clients
• Strong communication, relationship-building, and consultative skills
• Demonstrated ability to drive renewals, upsell, and cross-sell across diverse markets
• Experienced in leading and developing teams in a multicultural, remote-first environment
• Passionate about customer success, continuous improvement, and delivering value

Technologies we use:

• Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]