Direct Sales Support

AXA UK; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the insurance sector is seeking an enthusiastic individual for a Direct Sales Support role in Eastleigh. This entry-level position offers an exciting opportunity to learn about private medical insurance and develop skills in customer service. As part of the team, you will engage with customers to meet their needs, enhancing both your career and customer satisfaction.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong time management and prioritisation skills.
• Ability to handle difficult customer conversations with empathy.

Responsibilities

• Provide outstanding service via phone, live chat, and email.
• Listen, identify customer needs, and ensure their concerns are addressed.

Skills

Communication skills

Drive and ambition

Time management

Empathy

Job description

Direct Sales Support

Are you someone who loves helping customers, enjoys a challenge, and prides yourself on your communication skills? Whether you're a recent graduate, a parent looking to return to work, or exploring a career change, we'd love to hear from you! If you're passionate about customer service and believe in treating people well to succeed, we have the perfect role for you within our Sales Support Team.

A bit about the job:

This is a fantastic entry-level opportunity to join our growing Direct Health Team based in Eastleigh. You'll be part of the Private Medical Insurance Customer Retention and Service Team, responsible for providing outstanding service via phone, live chat, and email. As you develop in the role, you'll gain valuable knowledge, take on more responsibilities, and even achieve accreditation that allows you to make recommendations to customers. This is a dynamic role where you'll listen, identify customer needs, and ensure their concerns are addressed.

Skills and experience we’re looking for:

• Excellent communication skills, both verbal and written.
• Drive and ambition to progress, ability to work independently.
• Strong time management and prioritisation skills.
• Ability to handle difficult customer conversations with empathy.
• Call-handling or complaints handling experience is a plus, but not essential.

Please ensure that the job history information on your Career Profile is up to date before submitting your application, or attach an up-to-date CV.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We’d love it if you could submit your application online. If you require an alternative method of applying, please email [e-mail]