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Direct Sales Representative
JR United Kingdom
Newbury
On-site
GBP 25,000 - 35,000
Full time
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Job summary
An established industry player is seeking a dedicated Account Manager to oversee customer relationships and drive sales growth in the automotive sector. This role involves managing assigned accounts, educating clients on service offerings, and ensuring smooth transitions for dealership enrollments. You will play a pivotal role in enhancing customer engagement and supporting sales initiatives, making a significant impact on the company's success. Join a dynamic team that values continuous training and offers a range of company benefits, including a pension scheme and engaging company activities. If you are passionate about customer service and the automotive industry, this opportunity is perfect for you.
Benefits
Qualifications
- Requires an associate degree or equivalent work experience.
- Proven experience in customer service or sales is essential.
Responsibilities
- Manage customer accounts and support sales activities effectively.
- Build relationships with repair parts and service personnel.
Skills
Education
Tools
Job description
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Manages assigned customer accounts, and supports and manages sales activities via OEC’s Collision parts program. Builds and maintains customer relationships, oversees the sales process, and serves as the main contact for assigned accounts. Secures repairer commitments to support Vehicle Manufacturers in selling genuine parts. Stays informed on OEM parts catalogues and industry trends.
Key Responsibilities
- Maintains relationships with Collision repair parts and/or service personnel (typically a parts manager) through phone and email contact within assigned accounts.
- Educates repairers and dealers on PartsBrokerDirect, emphasizing increased revenue opportunities.
- Maintains strong customer relationships through regular communication, data analysis, and performance coaching.
- Stays informed on industry programs to address objections and highlight service value.
- Updates customer records in OEC’s database and manages sales within a designated territory.
- Secures dealership enrollments, setting expectations and ensuring a smooth transition.
- Supports call campaigns for customer service, training, and marketing as needed.
- Drives parts sales growth through repairer and dealer engagement.
Experience, Skills and Key Competencies
- An associate degree or equivalent relevant work experience is required.
- Proven experience within customer service/sales role.
- Automotive knowledge or a strong interest in the industry is a plus.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills to engage in productive customer interactions.
- Ability to use a computer customer database and Microsoft office software applications.
Benefits
- Training provided during the induction and continuous throughout your employment.
- Pension Scheme.
- Company benefits.
- Company activities (Christmas parties, game days, charity events, etc).
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