Direct Sales Associate

AXA UK; Norwich; On-site; GBP 29,000; Full time

Job summary

AXA UK is seeking a Direct Sales Associate to join their expanding Direct Sales Team in Norwich. The role involves answering inbound calls and guiding customers in their health sales journey, ensuring they receive the assistance they need. Ideal candidates should possess excellent communication skills and a genuine desire to support customers.

Benefits

Bonus opportunity - 8% of annual salary

Generous pension scheme with contribution up to 14%

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

No-cost Aviva shares through Matching Share Plan

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Previous experience in a Sales/Customer Service-related role is preferred.
• Ability to support customers through difficult periods.
• Detail-oriented and capable of making accurate recommendations.

Responsibilities

• Answer warm inbound calls and follow up on qualified outbound opportunities.
• Provide fully advised quotations to customers.
• Assist customers through their online journey.

Skills

Excellent communication skills

Empathy

Fact-finding

Attention to detail

Knowledge of insurance products

Job description

Direct Sales Associate – Salary £29,000

An exciting opportunity to join our Direct Sales Team and to be part of our amazing growth journey. Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most?We are looking for people who truly care and are driven to give it their all every single day. People like you! We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job:

You will be answering warm inbounds calls and following up qualified outbound opportunities to support and guide customers through their health sales journey. Whether it’s providing fully advised quotations or assisting customers through the online journey to give them the information they need when they need it.

Skills and experience we’re looking for:

• Excellent communication skills and previous experience in a Sales/Customer Service-related role
• The ability to be empathetic towards our customers, supporting them through potentially difficult period whilst making their sales journey easy for them and building their loyalty
• A good fact finder – you will ask the right questions at the right time to get the customer the correct policy to meet their needs
• Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate recommendations about the policy
• Knowledge of insurance products / financial services would be great, but not essential

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £29,000
• Bonus opportunity - 8% (C grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email [e-mail].