Direct Payments Officer

Service Care Solutions - Legal; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Direct Payments Officer for a temporary position with Conwy County Borough Council. The role involves managing Direct Payments, ensuring timely funding and compliance with regulations, while contributing to system improvements. This position offers an hourly wage and a referral bonus.

Benefits

GBP250 referral bonus

Responsibilities

• Register new service users to the Direct Payments Scheme accurately and within timeframes.
• Ensure clients receive appropriate funding on time and complete financial audits.
• Maintain accurate records and comply with audit standards.

Job description

Service Care Solutions is partnering with Conwy County Borough Council to recruit a Direct Payments Officer on a temporary basis. Please see the role details below.

Role:

Direct Payments Officer

Salary:

GBP13 to GBP14 per hour (PAYE exclusive) / GBP14-GBP16 per hour (umbrella)

Location:

Conwy

Working:

On-site, 36 hours per week

Contract:

3 months ongoing

Responsibilities:

• Register new service users to the Direct Payments Scheme, ensuring all processes are completed accurately and within agreed timeframes to facilitate timely payments.
• Ensure clients receive appropriate funding on time to meet their employer responsibilities, including payroll and staffing obligations.
• Complete quarterly financial audits of service users' accounts, investigating and resolving discrepancies in line with policy and best practice.
• Contribute to the ongoing improvement of systems, processes, and service delivery models to enhance efficiency and user satisfaction.
• Ensure all work complies with statutory requirements, including Data Protection legislation, and internal policies and procedures.
• Maintain accurate records and documentation, ensuring compliance with audit standards and regulatory expectations.
• Promote and uphold the organisation's values, supporting the achievement of departmental and corporate objectives.
• Liaise effectively with internal departments, external agencies, and service users to support a seamless service experience.

If you're interested or know someone who might be, please contact Marc at Service Care Solutions or email us. We also offer a GBP250 referral bonus! If you refer someone who is successfully placed, you'll receive GBP250 after their probationary period.

If you have any questions, please don't hesitate to ask.