Direct Payments Monitoring & Compliance Officer

Cambridge County Council; St. Ives; Hybrid; GBP 32.000 - 44.000; Vollzeit

Benefits dieser Stelle

Wellbeing package

Flexible bank holidays

Development opportunities

Volunteer hours

Cambs Rewards discounts

Car Lease

Cycle to Work

Pension contributions

Zusammenfassung

Cambridgeshire County Council is seeking a Direct Payments Monitoring Officer to join our Finance Monitoring team in St Ives. The role blends monitoring, advice and collaboration with Adult Social Care to ensure funds align with care plans.

You’ll analyse Direct Payments and Individual Service Fund activity, recover underspends or overpayments, and raise concerns as needed. Strong communication and independent work style are essential.

Qualifikationen

• Excellent communication and interpersonal skills for client and partner interactions.
• Strong organisational abilities to manage a varied workload.
• Good problem-solving and decision-making capabilities.
• Ability to work independently with minimal supervision.
• Experience handling financial information and understanding financial processes.
• Proficiency with Microsoft Office and Teams.

Aufgaben

• Monitor Direct Payment and Individual Service Fund accounts against care plans.
• Investigate underspends and overpayments and take appropriate action.
• Provide advice and support to service users and staff.
• Collaborate with Adult Social Care and partners to resolve issues.
• Analyse data using financial systems and maintain records.
• Escalate potential financial abuse or safeguarding concerns.
• Contribute to process improvement in Direct Payment monitoring.

Kenntnisse

Communication skills

Interpersonal skills

Organisational skills

Problem solving

Independent working

Microsoft Office

Microsoft Teams

Tools

Microsoft Office

Microsoft Teams

Jobbeschreibung

Cambridgeshire County Council is seeking a Direct Payments Monitoring Officer to join our Finance Monitoring team in St Ives. The role blends monitoring, advice and collaboration with Adult Social Care to ensure funds align with care plans.

You’ll analyse Direct Payments and Individual Service Fund activity, recover underspends or overpayments, and raise concerns as needed. Strong communication and independent work style are essential.