Direct Payments Finance Assistant

Lincolnshire pa.; Wellingore; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Learning and development support

Career progression path

Job summary

Lincolnshire County Council is seeking a motivated, customer-focused individual to join the Client Finance service within Direct Payments. You will process payments, maintain records, and support billing and documentation, ensuring accuracy and timely changes to care arrangements.

You will work in a supportive team, with learning and development opportunities and a clear path to progression from Grade 3 to Grade 5.

Qualifications

• Experience in administration, customer service, or finance-related roles.
• Good numeracy skills and ability to work with financial information accurately.
• Strong attention to detail and commitment to accurate record keeping.
• Clear communication skills and ability to explain information.
• Ability to organise and manage competing priorities.
• Proficiency with Microsoft 365 and general computer systems.
• Practical approach to investigating and resolving problems.
• Empathy and professionalism when handling sensitive information.

Responsibilities

• Processing invoices, payments, refunds or financial adjustments.
• Supporting client billing and maintaining payment arrangements.
• Administering Direct Payments and related documentation.
• Processing payments to Direct Payment clients and addressing related queries.
• Maintaining accurate customer, financial and provider records.
• Completing checks, reconciliations and data-validation work.
• Responding to enquiries from customers, families, and colleagues.
• Investigating discrepancies, failed payments and missing information.
• Identifying risks and escalating them appropriately.
• Taking ownership of allocated work and ensuring resolution.
• Collaborating with Client Finance and Adult Social Care teams.
• Contributing ideas to improve quality and efficiency.

Skills

Admin experience

Numeracy skills

Attention to detail

Communication skills

Customer service

Microsoft 365 proficiency

Problem solving

Empathy and professionalism

Education

GCSEs or equivalent

Tools

Microsoft 365

Job description

Lincolnshire County Council is seeking a motivated, customer-focused individual to join the Client Finance service within Direct Payments. You will process payments, maintain records, and support billing and documentation, ensuring accuracy and timely changes to care arrangements.

You will work in a supportive team, with learning and development opportunities and a clear path to progression from Grade 3 to Grade 5.