Direct Payments Assistant

East Sussex County Council; Eastbourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government authority in Eastbourne is looking for a Direct Payments Assistant. This role involves supporting adults in managing their own care through direct payments, providing administrative support, and handling inquiries. Ideal candidates will have strong communication skills and the ability to manage demanding workloads effectively. The position may require an Enhanced DBS check.

Qualifications

• Able to record information accurately while communicating over the telephone.
• Manage workload effectively and prioritize tasks according to team needs.
• Handle multiple and conflicting demands under tight deadlines.
• Interact constructively with customers with diverse needs.
• Work collaboratively as part of a team.

Responsibilities

• Provide office support for processing direct payments.
• Offer advice and guidance related to direct payments.
• Serve as the main contact point for the direct payments helpline.

Skills

Accurate information recording

Effective workload management

Ability to handle conflicting demands

Constructive customer interaction

Team collaboration

Job description

Job Title: Direct Payments Assistant

Would you like to help support adults who want to choose their own social care and support needs? If so, you might be suited for the role of a Direct Payments Assistant.

We are seeking a Direct Payments Assistant to join the Adult Social Care Finance team, which supports individuals who have opted to arrange their own care through direct payments. The team collaborates with community teams across East Sussex County Council and handles a customer telephone line, assisting both internal teams and the public.

As a Direct Payments Assistant, you will provide office support to ensure the correct processing and monitoring of direct payments. The team offers advice and guidance, serving as the main contact point for direct payments, including managing the adult social care systems, helpline, and email inquiries.

We are looking for someone who…

1. Can record information accurately while communicating over the telephone.
2. Can manage their workload effectively and prioritize tasks according to team and service needs.
3. Can handle multiple and conflicting demands, often under tight deadlines.
4. Can interact constructively with customers with diverse needs and vulnerabilities.
5. Can work collaboratively with colleagues, both internal and external, and as part of a team.

If you wish to apply, please click on the ‘Apply Now’ button and upload your CV and Supporting Statement. In your statement, please describe how you meet each criterion in the person specification, including relevant work, life experiences, education, or personal interests.

For more information, view the full job description and person specification.

Interviews are scheduled to take place in person at St Mary's House, Eastbourne, during the week commencing 25 August. If you are unavailable on these dates, please inform us as alternative arrangements may be possible.

For an informal discussion about this opportunity, contact Alison Beaumont, Team Leader, at [e-mail].

About Us

Additional Information

This position requires an Enhanced DBS check or an Enhanced check for Regulated Activity through the Disclosure & Barring Services. For more information, visit https://www.gov.uk/dbs-check-applicant-criminal-record. Evidence of an overseas police check is required if you have lived or worked abroad.

The starting salary will be pro-rata if the position is part-time or term-time only.

If you need sponsorship to work in the UK, please mention this in your application to check eligibility. More details are available at https://www.gov.uk/browse/visas-immigration/work-visas.

If you require reasonable adjustments due to disability to participate fully in the process, please contact the hiring manager using the contact details provided above.