Direct Payments Administration Officer

Allscreens Nationwide Ltd; Bolton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Exclusive rewards

Annual leave

Flexible work

Pension scheme

Wellbeing services

Job summary

Bolton Council is recruiting for a role that supports audits of Direct Payment funding and administration for service users. You will join a busy team, ensuring accurate financial records and responsive queries handling.

The role requires attention to detail, strong customer care, and DBS clearance as part of safeguarding requirements. This fixed-term post focuses on accurate record-keeping and timely audit readiness.

Qualifications

• Excellent customer care & communication skills.
• Reliable and detail-focused professional with auditing Direct Payments experience.
• Experience in managing financial records and supporting service users to meet audit requirements.

Responsibilities

• Assist in the facilitation of audits and administration of Direct Payment funding.
• Handle queries and reconcile accounts, identifying discrepancies.
• Support debt recovery while maintaining accurate records.

Skills

Customer care

Communication

Auditing Direct Payments

Financial records management

Debt recovery

Job description

Grade D scp 6 £25,989 to scp 11 £28,142 pay award pending

Contract: Fixed term 2 years

Interview date: TBC

For further information about this role, contact: [e-mail]

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI)

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The Role

Working within a busy & dedicated team, to assist in the facilitation of audits and administration of Direct Payment funding to clients of the department.

About You

You will have excellent customer care & communication skills, be a reliable and detail-focused professional with experience in auditing Direct Payments, managing financial records, and supporting service users to meet audit requirements. Skilled in handling queries, reconciling accounts, identifying discrepancies, and assisting with debt recovery while maintaining accurate records.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff and volunteers to share this commitment.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Employment offers are conditional subject to satisfactory clearances. For roles where a criminal records check from the DBS is required, this includes satisfactory clearance of this check. The possession of a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of an individual’s offence/s. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. Bolton Council’s policy on the Employment of Ex-Offenders is available here.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes.

• exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes
• generous annual leave allowance
• flexible work opportunities
• access to a Pension Scheme
• range of employee wellbeing and support services