Direct Line Motability Claims Handler

Direct Line Group Careers; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance company seeks a Claims Handler to manage motor claims and ensure exceptional service quality. The role involves investigating claims and adhering to insurance regulations in a hybrid working environment. The position offers competitive benefits and opportunities for personal development.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

EV car scheme

Generous holidays

Employee discounts and cashback

Qualifications

• Proficient in managing claims from reporting to resolution.
• Understanding of legal requirements and fraud handling.
• Ability to prioritize and manage caseload effectively.

Responsibilities

• Support customers through their claims journey ensuring fair outcomes.
• Investigate policy and legal liability.
• Assess claims to identify potential issues and escalate when necessary.

Skills

Claims management

Knowledge of insurance regulations

Customer service

Job description

Direct Line MotabilityClaims Handler Liverpool – Hybrid (2 days a week in the office) Full Time, Permanent Position

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What you’ll be doing

Reporting directly to the Claims Team Leader, you'll

• Support customers and third parties through their claims journey, ensuring fair outcomes and settlements.

• Manage both injury and non-injury motor claims within your Claims Licence level.

• Investigate policy and legal liability, making enquiries and liaising with internal and external suppliers.

• Handle customer and claimant interactions efficiently, ensuring high service standards.

• Register and progress claims within your designated authority, following established procedures.

• Allocate case reserves within your agreed Claims Licence.

• Refer claims outside your authority level promptly through the agreed referral process.

• Assess claims to identify potential issues and involve relevant teams to minimise risk.

• Arrange repairs, replacements, and services using approved suppliers.

• Maintain strong relationships with our Legal Panel to control indemnity spend.

• Identify and escalate potential fraud or policy indemnity concerns.

• Provide telephony support to operational teams when needed.

• Continuously develop your skills, apply best practices, and uphold DLG’s values.

• Ensure compliance with DLG’s excellence standards, legal, and regulatory requirements.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What you’ll need

• Proficiency in managing claims through the entire process, from initial reporting to resolution, including documentation, evaluation, and settlement

• Knowledge of insurance regulations, best practices, and legal requirements related to handling claims, including those involving fraud

• Proficiency in managing and prioritising a caseload, including allocating case reserves, following established standards and procedures

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance, plus Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours (Monday to Friday, 9am to 5pm)

Closing Date: Tuesday 22 July

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