Direct Dispatch Administrator

Taskmaster Resources Limited; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK recruitment agency is seeking a Direct Dispatch Administrator to manage order processing and provide customer service. You will work within a team, handling multiple tasks and responding promptly to customer inquiries. Strong IT skills and experience in sales administration are required. This position is temporary and offers a pay rate of £13.47 per hour, with hours Monday to Friday from 8.30am to 4.30pm.

Qualifications

• Experience in sales order administration and customer service.
• Proficient IT skills including MS Word, Excel, Outlook.
• Analytical, numerically astute.
• Confident and professional listening, verbal and written communication skills.
• Excellent organisation skills, handling multiple tasks with a sense of pace and urgency.
• Must be able to work effectively in a team environment, remaining calm under pressure.
• Effective time management and problem-solving skills.
• Professional & self-driven work ethic.

Responsibilities

• Process and manage customer orders/data requirements through internal business systems.
• Liaising with internal departments to ensure the smooth progress of customer orders.
• Preparing the operations team for daily dispatch.
• Monitoring systems to ensure daily orders have been picked.
• Respond quickly and effectively to customer enquiries.
• Handle incoming calls from internal and external customers.
• Run daily stock reports for individual customers.
• Support with the listing of new products.
• Summarise Customer Complaint report weekly.
• Run Outstanding Order report weekly.
• Monitor Carrier Invoicing.
• Monitor internal KPI’s and report monthly performance.

Job description

Direct Dispatch Administrator

This role sits within our clients Commercial team responsible for managing the day-to-day order processing and customer service of our direct dispatch customers.

The DD Administrator will have excellent systems and organisational skills, work effectively in a team environment and have strong problem-solving abilities.

Hours: Monday to Friday 8.30am to 4.30pm

Pay rate: £13.47ph

Responsibilities

• Process and manage customer orders/data requirements through internal business systems and customer portals.
• Liaising with internal departments to ensure the smooth progress of customer orders.
• Preparing the operations team for daily dispatch printing labels and dispatch paperwork.
• Monitoring systems to ensure daily orders have been picked are available to collect when relevant carrier arrive.
• Respond quickly and effectively to customer enquiries through multiple shared inboxes.
• Handle incoming calls from internal and external customers.
• Run daily stock reports for individual customers.
• Support with the listing of new products, supplying customers with product information via their portals and forms.
• Summarise Customer Complaint report weekly.
• Run Outstanding Order report weekly.
• Monitor Carrier Invoicing.
• Monitor internal KPI’s and report monthly performance.

Key Skills/Attributes

• Experience in sales order administration and customer service.
• Proficient IT skills including MS Word, Excel, Outlook
• Analytical, numerically astute.
• Confident and professional listening, verbal and written communication skills.
• Excellent organisation skills, handling multiple tasks with a sense of pace and urgency.
• Must be able to work effectively in a team environment, remaining calm under pressure.
• Effective time management and problem-solving skills.
• Professional & self-driven work ethic.

To apply: call: 01733 347333 or send your CV to: [e-mail]

Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)