Direct Client Account Lead - CMT

TN United Kingdom; Birmingham; On-site; GBP 55,000 - 90,000; Full time

Job summary

Join a dynamic team as a Client Account Lead, where you will leverage Microsoft technologies to drive client success in the CMT industry. This role offers the chance to build strong, long-term partnerships with clients while leading innovative projects that make a real impact. Collaborate with industry experts and enjoy a culture that values growth and continuous learning. With a focus on account strategy and client satisfaction, you will play a key role in delivering exceptional service and achieving business goals. Embrace the opportunity to be a trusted partner, guiding clients through their digital transformation journey.

Benefits

Extensive Training

Paid Certifications

Dedicated Career Advisor

Supportive Coworkers

Qualifications

• Experience in account-level technology strategy and architecture.
• Strong account management skills with a focus on client relationships.

Responsibilities

• Lead project teams and manage client partnerships.
• Drive account growth and deliver high-quality solutions.

Skills

Account Management

Client Consulting

Communication Skills

Project Management

Technical Leadership

Education

Bachelor's Degree

MBA

Job description

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Direct Client Account Lead - CMT, Birmingham

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Client:

Avanade

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c3a9a6f40397

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Avanade is a company that helps you transform your business with the power of Microsoft technology. Whether you want to improve your customer experience, optimize your operations, or enhance your security, Avanade can help you achieve your goals with innovative solutions and services. Avanade has a team of experts who can guide you through the entire process of designing, developing, deploying and managing your technology platform. They also provide you with insights and best practices on how to leverage the Microsoft ecosystem and stay ahead of the competition. Avanade is more than just a technology provider, it is a partner that helps you realize your full potential.

In support of our continued growth journey, we are looking for a Client Account Lead to capitalize on our capabilities and value to build out existing clients in the CMT industry. The CMT industries that you will be responsible for are Media & Entertainment, High Tech and Software & Platforms, and will manage a portfolio of customers across those industries. Our goal is to grow our net client acquisition and core business by driving the growth strategy and delivering sales and revenue targets. As Client Lead you will be instrumental in ensuring we achieve these objectives.

Your primary focus will be on existing, but relatively new clients with the aim to expand and build strong multi-year partnerships as we grow our business with them.

If you are looking for a challenging and rewarding career in technology, consider this role. You will have the opportunity to help clients extract genuine, measurable value for their business by realizing the potential of the Microsoft platform and ecosystem. You will also drive technical-thought leadership with a long-term view for how the client can successfully manage, operate and secure their technology platform. This job will allow you to showcase your skills and expertise in Microsoft technologies, as well as learn from other professionals and experts in the field. You will be part of a dynamic and collaborative team that strives to deliver excellence and innovation to clients. This job is not only a great way to advance your career, but also to make a positive impact on the world with technology.

Together we do what matters.

• You have led and directed account-level technology strategy, architecture review and road mapping for clients.
• You have provided consistent and high-quality solutions from inception to managed service for the clients.
• You have owned and updated the technology roadmaps for clients for both current and future needs.
• You have strong account management skills, effectively leading quarterly technology reviews and innovation briefings for the team and clients. You share emerging tech and vertical trends.
• You can identify and drive cross-sell, upsell, renewal and emerging tech opportunities for the clients, maximizing the usage and deployment of Microsoft technologies.
• You have knowledge of the client’s vertical pain points, opportunities and tech stack, challenging and improving their ideas with insights from the market and competitors.

Avanade always appreciates Bachelors Degrees & MBAs. However, we value a variety of educational backgrounds & levels of degrees as well as equivalent work experience including individuals returning to the workforce.

Characteristics that can spell success for this role:

• Goal-oriented and has a sense of urgency to get things done
• Growth mindset with a love of innovation
• Respected leader who empowers and develops their team
• Lifelong learner and the ability to share that with their team to stay on top of the game
• Excellent communication, presentation, and client consulting skills

This is a multi-disciplined role, covering end-to-end client management. You’ll work alongside our industry leads and sales executives to bring:

• Account Management & Direction
• Solutioning & Delivery
• Account Growth
• Bring Innovation to our clients

As a Client Executive, you will embody the “Sell while Deliver” approach, mixing Delivery/Program/Project Management with Business Development. You will lead project teams and/or programs and will be accountable for the overall management, planning, and delivery of assigned projects/programs. This role will be responsible for leading client partnerships and the successful delivery of services and customer satisfaction. Additionally, you will be involved in channel development and key sales pursuits. You may also serve as a Career Manager or provide technical mentorship to colleagues. This is a senior role with broad and complex responsibilities, with the freedom to leverage your strengths.

You will be responsible for building and maintaining relationships with clients in the CMT vertical, focusing on account strategy and growth. You will use your relationship-building skills to become a strategic partner for clients at various levels, strengthening existing relationships and driving sales, especially in large-scale custom application and cloud modernization deals.

You should be capable of navigating the market with a focus on CMT clients, initiating discussions at the c-level, developing long-lasting customer and partner relationships, and understanding stakeholder needs to anticipate and meet their expectations. This makes you a trusted partner who helps future-proof their digital landscape.

Some of the best things about working at Avanade include:

• Opportunity to work with Microsoft’s Global Alliance Partner of the Year, with extensive training (minimum 80 hours per year) and paid certifications
• Access to technical and skilled resources globally in real-time
• Dedicated career advisor to support your growth
• Engaged and supportive coworkers genuinely interested in your success