Dior Host (Operations Associate) (Full-time)

Christian Dior S.A.; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury fashion house in Camden Town is seeking an Operations Associate to deliver exceptional customer service. You will welcome clients, assist with their needs, and maintain boutique standards. Experience in a guest-facing role and a passion for Fashion are essential. Full-time availability is required, including weekends.

Qualifications

• Previous experience in a customer-facing environment.
• Commitment to high levels of customer service.
• Genuine interest and passion for Fashion.

Responsibilities

• Welcome clients to Dior Harrods.
• Ensure high-standard guest service.
• Maintain VM standards in the boutique.

Skills

Customer service excellence

Good communication skills

Attention to detail

Positive attitude

Grooming standards

Flexibility

Job description

Overview

Located in Harrods Ready to Wear Department, you will be the face of the House of Dior as an operations associate. In charge of welcoming the clients, you will provide a professional, attentive and impeccable service to our clients ensuring their experience is unique and exceptional.

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Responsibilities

• Welcome clients to Dior Harrods.
• Understand clients\' needs and orientate them in the boutique to the relevant universe.
• Assist and ensure a flawless, upscale, professional and high standard guest service experiences.
• Answer questions & assist clients with reasonable requests.
• Keep the Boutique entry clean & neat at all times.
• Hail taxis & open its doors for clients.
• Take & provide clients with umbrellas.
• Keep an eye out for suspicious activity in and around the entrance of the boutique.
• Fitting Room Preparation (OTOS - One to One Selling): Clear, clean, and reset all RTW Suites to luxury standards.
• Steam and rehang garments neatly.
• Ensure all garments are properly ticketed and in pristine condition.
• Prepare specific fitting room setups as per VM direction or OTO appointments.
• Gift Wrapping and Packaging: Perform high-standard wrapping using to the highest level of care, following Dior guidelines.
• Replenish and organize all wrapping supplies (ribbons, boxes, tissue paper).
• Pre-wrap common items for efficiency during peak periods.
• Handle wrapping for OTOS and personal shopping clients.
• Packaging products for sale or shipment.
• VM Standards Maintenance: Re-align floor fixtures and Suites to the latest VM guidelines.
• Re-merchandise any disordered or sold-down areas.
• Clean mannequins, mirrors, plinths, and VM props.
• Replace worn signage or tickets as needed.
• Ensuring all products meet quality standards.
• Client Relation: Treat all customer data with the upmost: confidentiality and sensitivity.
• Ensure all clients receive the highest standards of customer service.
• Demonstrate excellent product and range knowledge.
• Attend team meetings and make a positive contribution to discussion.
• Support, when required, the selling team to maximize the boutique\'s performance.
• Previous experience of working within a guest facing environment.
• Positive attitude, Reliable.
• Good communication skills.
• Commitment to consistently deliver high levels of customer service that goes above and beyond.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Genuine interest and passion for Fashion.
• Must be available to work full-time, Monday to Sunday availability.