Digital Workplace Technologies Leader

Coca Colahellenicireland; Northern Ireland; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the beverage industry is seeking a Local IT Operations Leader to manage operational IT activities. This role involves overseeing IT functions across multiple countries, ensuring compliance with standards, and leading a support team. The ideal candidate will have a strong background in IT management, excellent communication skills, and a commitment to fostering a collaborative environment.

Qualifications

• 3-5 years in People Management, System Support, or Service Desk roles.

Responsibilities

• Oversee operational IT activities across 3 countries and 2 Business Units.
• Manage the local OnSite IT Support team and collaborate with the central BSS organization.
• Ensure compliance with GDPR, audit, and IT standards.

Skills

Effective team building

Effective communication

Functional/Professional abilities

Result-oriented mindset

Education

Higher education in Information Technology

Higher education in Economics

Higher education in Technical Studies

Tools

LAN/WAN

Telecommunications

Windows

Job description

Reports to: Digital Workplace Technologies Manager

Location: Knockmore Hill, Lisburn

Purpose:

Management of operational IT activities in IOI as the Local IT Operations Leader. Responsible for managing and maintaining daily business operations with a team of external employees, ensuring proper KBI achievement. Collaborates with Central Teams, partners with local stakeholders, and aims to achieve high Net Promoter Score and User Satisfaction.

Responsibilities:

1. Oversee operational IT activities across 3 countries and 2 Business Units.
2. Conduct tender procedures, provide technical support, and manage supply contracts.
3. Maintain continuous contact with internal business functions and external IT suppliers.
4. Participate in the development, documentation, and support of IT processes.
5. Ensure knowledge of and compliance with GDPR, audit, and IT standards.
6. Provide technical expertise.
7. Manage the national telecommunications network, servers, and server room, outside of central BSS supervision.
8. Handle budget responsibilities within the countries (CAPEX, OPEX).
9. Provide second-level support through local OnSite teams.
10. Prepare and maintain system documentation.
11. Manage the local OnSite IT Support team and collaborate with the central BSS organization to enhance service levels.
12. Detect and remediate information security vulnerabilities.
13. Work with central Agile Teams to implement new solutions.
14. Support business operations.
15. Liaise with IT service providers and manage SLAs.
16. Serve as the contact person for DTPS Functional Leaders and Function Heads.
17. Support innovation through prototypes, concepts, and tests at the local level.
18. Prepare and implement the annual infrastructure budget (CAPEX, OPEX) accurately.
19. Qualifications: Higher education in Information Technology, Economics, or Technical Studies.
20. Experience: 3-5 years in People Management, System Support, or Service Desk roles.
21. Skills: High computer literacy, LAN/WAN, Telecommunications, Windows, and a valid driving license (Type B).

Skills:

• Effective team building
• Effective communication
• Functional/Professional abilities
• Result-oriented mindset

At Coca-Cola HBC, we are committed to diversity and inclusion, providing equal opportunities regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in fostering a culture where everyone belongs and contributes to our collective success.

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