Digital Workplace Engineer Apprentice

Twinings Tea; Andover; Remote; GBP 25,000; Full time

Job summary

Twinings Tea is seeking a Digital Workplace Engineer Apprentice. The role involves delivering IT support across various locations, gaining hands-on experience in troubleshooting problems, and achieving a Level 3 qualification while enjoying a comprehensive benefits package. Ideal candidates will possess strong communication skills and a genuine passion for technology.

Benefits

25 days holiday plus 8 bank holidays

Onsite Gym and Wellbeing Centre

Employee discount scheme

Pension scheme

Cycle to work scheme

SimplyHealth Cash plan

Onsite Staff shop

Electric Car Scheme

Qualifications

• GCSE or equivalent in English, Maths, and Sciences.
• Genuine interest in IT and technology.
• Organised and reliable with a problem-solving mindset.

Responsibilities

• Providing first and second line support to colleagues using various tech.
• Assisting in managing IT assets and maintaining meeting room tech.
• Supporting software rollouts and technology upgrades.

Skills

Problem-solving mindset

Good communication skills

Attention to detail

Positive attitude

Education

GCSE in English (Grade 4-9)

GCSE in Maths (Grade 4-9)

GCSE in Sciences (Grade 4-9)

Job description

Digital Workplace Engineer Apprentice

Application Deadline: 25 July 2025

Department: BizTX

Employment Type: Apprentice

Location: Andover

Compensation: £25,000 / year

Description

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values people and will encourage you to make an impact? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.

We’re looking for people who don’t just come here to get the job done, but who have a real passion for the brand and a desire to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

Are you passionate about technology and looking to kickstart your career in IT? This is your opportunity to join a supportive and forward-thinking business as an IT Apprentice, helping to deliver outstanding technology experiences across our Twinings UK locations.

Working alongside experienced professionals, you’ll gain hands-on experience supporting our technology, from laptops and mobile devices to meeting room technology and printers. You’ll be based at our Andover site, but you’ll also support users across the UK, helping to keep our people connected and productive.

You’ll learn how to troubleshoot problems, install and upgrade software, support hardware, and work on exciting IT projects, all while studying towards a recognised qualification.

The Digital Workplace Engineer plays a key front-line role in delivering exceptional on-site IT support across a diverse technology estate. Our Engineers are central to ensuring devices run at peak performance and that service levels are consistently met or exceeded. From installing and upgrading hardware and software to diagnosing and resolving issues, while providing friendly, hands-on IT training and guidance to our workforce

On completion of the 18 month apprenticeship program you will have achieved a Level 3 Information Communication Technician qualification.

Key Responsibilities

• Providing first and second line support to colleagues using laptops, desktops, company mobiles, and other workplace technology
• Learning how to install and configure devices for new starters, supporting inductions and making sure users get up and running smoothly
• Assisting in managing IT assets, keeping records up to date and equipment well organised
• Helping maintain meeting room tech and company mobile phones
• Working with experienced engineers and support teams to solve technical issues
• Supporting software rollouts and technology upgrades
• Developing documentation to help users understand their tech
• Being a friendly and helpful face of IT for our UK colleagues

Skills, Knowledge and Expertise

• GCSE or equivalent in:
  • English (Grade 4-9 (C-A*) or equivalent
  • Maths (Grade 4-9 (C-A*) or equivalent
  • Sciences (Grade 4-9 (C-A*) or equivalent
  • Please note that if you have not yet finished your GCSEs, any offers of employment will be contingent on obtaining the above successful grades or retaking these qualifications alongside your apprenticeship.
• A genuine interest and curiosity towards IT and technology
• A positive attitude and a willingness to learn
• Good communication skills and a friendly, helpful nature
• Organised and reliable, with attention to detail
• Problem-solving mindset – someone who enjoys figuring things out

Benefits

• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Electric Car Scheme