Digital Workplace Coach. Job in London Education & Training Jobs

Hays Technology; City Of London; Remote; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Digital Skills Coach, empowering colleagues through digital transformation in a dynamic environment. You'll provide coaching on essential tools, develop user-facing materials, and support a diverse user base. This role requires a strong background in digital enablement and a commitment to fostering innovative work environments.

Qualifications

• Proven success in digital enablement and workplace transformation.
• Extensive coaching experience across digital workplace tools.
• Strong understanding of adult learning principles and change frameworks.

Responsibilities

• Provide hands-on coaching four days a week at the London location.
• Lead masterclasses, onboarding sessions, and 1-to-1 coaching.
• Monitor tool adoption and produce quarterly KPI reports.

Skills

Digital enablement

Change management

Coaching

Communication

Systems thinking

Tools

Asana

Calendly

ChatGPT Enterprise

Cisco Webex

Docusign

Dashlane

Microsoft 365

Superhuman

Zoom

Job description

Join a Dynamic Team as a Digital Skills Coach!
Are you passionate about empowering others through digital transformation? Do you thrive in fast-paced, evolving environments? We are looking for a talented Digital Skills Coach to deliver in-person and remote coaching at our London headquarters.

Key Responsibilities:
- Provide hands-on coaching and support four days a week at our London location, with one remote day.
- Lead engaging masterclasses, drop-in clinics, onboarding sessions, and personalised 1-to-1 coaching on essential tools such as Asana, Calendly, ChatGPT Enterprise, Cisco Webex, Docusign, Dashlane, Microsoft 365, Superhuman, and Zoom.
- Support a diverse global user base of 250 colleagues, including 200 based in London, across all levels of digital fluency.
- Adapt communication and coaching styles to effectively serve both beginners and power users with empathy and credibility.
- Develop user-facing materials, workflows, and communications to translate digital change strategies into practical applications.
- Collaborate with Customer Success Managers from key software vendors to incorporate roadmap insights and best practices.
- Monitor tool adoption, behavioural changes, and productivity improvements through analytics and feedback; produce quarterly KPI reports.
- Promote key digital competencies such as systems thinking, adaptability, business acumen, and collaborative fluency within the organisation.

Candidate Profile:
- Proven success in digital enablement, enterprise L&D, change management, or workplace transformation-preferably in complex, fast-moving sectors like finance, consulting, or technology.
- Extensive hands-on experience coaching across digital workplace tools listed above.
- Strong understanding of adult learning principles, behavioural design, and change frameworks such as ADKAR.
- Comfortable working with data and metrics to evaluate performance and inform strategy.
- Excellent communicator with gravitas, empathy, and the ability to engage credibly with all levels-from junior staff to senior leaders.
- Conceptually clear, with systems-thinking skills that link individual actions to organisational outcomes.
- Deeply aligned with a mission to support sustainable, equitable, and innovative work environments.

Interested candidates are encouraged to apply and join a team committed to making a difference!

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