Digital/ Web Business Analyst

Lorien; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A client in the Insurance industry seeks a Digital/Web Business Analyst for their Digital & Customer Experience team in London. This role involves analyzing business requirements, working within Agile frameworks, and ensuring effective communication between stakeholders. This position offers a chance to contribute significantly to digital strategy and customer solutions.

Qualifications

• Experience in digital product development and user acceptance testing (UAT).
• Strong understanding of B2B and B2C client needs.

Responsibilities

• Bridge the gap between customers and technical teams to enhance technology design.
• Conduct user testing to ensure systems meet user requirements.

Skills

Business and technical systems analysis

Agile methodology

Communication skills

Analytical abilities

Problem solving

Job description

Digital/ Web Business Analyst

My client in the Insurance industry are looking for a Digital/ Web Business Analyst with UAT skills, to join their Digital & Customer Experience team, to help improve their technology design and analysis, bridging the gap between the customers and the technical teams.

Key Skills

• Business and technical systems analysis, gap analysis and requirements documentation (with a focus on expressing requirements and user needs within the agile framework)
• Strong understanding of the digital product development process, ranging from requirements and idea inception through to development and execution
• Understanding of the needs of an international B2B and B2C customer base
• Experienced working with Agile methodology
• Able to manage a variety of projects, stakeholders and evolving scope and prioritise appropriately
• Good relationship management skills to satisfy a wide range of stakeholders and outstanding communication skills
• Self-motivated with a highly collaborative approach, recognising your specialist role within a larger programme of work amongst other individuals' roles and responsibilities
• Ability to move seamlessly between the micro detail of requirement gathering and the strategic view of digital strategy
• The ability to translate complex business ideas and processes into clear, user-led requirements/ stories
• User testing methods and analysis to ensure systems are fit for purpose and behaving as expected
• Working with lo-fidelity prototypes for the purpose of conveying and testing ideas
• Strong analytical and problem solving abilities as well as excellent attention to detail and foresight
• Ability to determine implications and make recommendations based on a range of factors e.g. commercial, risk, customer experience - justified by data
• A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals

Desirable skills:

• Knowledge of programming languages like SQL and system integration solutions
• Ability to design and maintain efficient customer support and feedback channels
• Ensuring optimal system functionality via integrated diagnostics and analytics
• Knowledge of data security and encryption
• Knowledge of relevant licensing and industry compliance regulations inc GDP
• User Centred design and problem solving approach and methodologies (user journey experience desirable)
• Experience identifying Minimal Viable Product requirement for prioritisation

Please apply

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.