Digital Transformation Manager

Veolia; West Midlands Combined Authority; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An environmental services company is seeking a Digital Transformation Manager to enhance operational efficiency using data and automation. The role involves managing back office processes, ensuring data accuracy, and driving technology adoption within a hybrid working environment. Ideal candidates will have a relevant degree and strong analytical skills. This position offers a salary package of up to £42,000 including benefits like a bonus scheme and enhanced pension.

Benefits

25 days annual leave

Company pension scheme

Discounts on groceries

Access to mental health resources

Virtual GP access

Paid volunteering day

Ongoing training and development opportunities

Qualifications

• Degree level qualification in relevant fields.
• Proven experience in operational or analytical management.
• Ability to work independently and manage complex data.

Responsibilities

• Work with customers using data and technology to streamline back office systems.
• Own and improve back office processes for accuracy and efficiency.
• Ensure operational data is accurate and maintained.

Skills

Operational or analytical management experience

Problem solving ability

Relationship management

Excellent communication skills

Strong data skills

Understanding of Power BI

Understanding of SQL

Understanding of GIS

Education

Degree in Science, Business, Information Systems, Environmental Sciences, or GIS

Tools

Excel

Google Sheets

Job description

Ready to find the right role for you?

Salary: up to 35,000, with a total package up to 42,000 including Veolia benefits (Bonus Scheme and enhanced pension)

Hours: Full time, 40 hours per week, Monday to Friday

Location: Travelling to our Solihull depot with flexible and home working (hybrid working)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way to take up an exciting Digital Transformation Manager role in our Information Technology team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're looking to advance your career and gain industry-leading experience in a thriving and supportive workplace, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What we can offer you:

• 25 days annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

As a Digital Transformation Manager, you'll work at your Customers sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system.

You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements.

• You will own and rethink back office processes to continuously review and improve, so they are fit for purpose, accurate, and lean.
• You'll take ownership of operational data,and maintain it to the highest standard, making sure it is accurate and up to date.
• Develop and implement the latest advances in technology to drive the digitisation of our services.
• Support the implementation of our digital training strategy and deliver operational end-user training.
• You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions.
• Capturing requirements for both system changes and reporting improvements to ensure both are fit for purpose and are being used as efficiently as possible.
• Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist.
• Manipulate large datasets to perform service analysis and as part of work on our operational systems.

What are we looking for?

• Degree level qualification in Science, Business, Information Systems, Environmental Sciences OR Geographical Information Science
• Able to work independently.
• Proven experience in operational or analytical management supporting business change.
• You will have a high problem solving ability.
• Solid relationship management and excellent communication skills; to provide information confidently and enable the end-user to understand complex data analysis. (The ability to make the complex simple for end users).
• Strong data skills and use of Excel/Google Sheets.
• Desirable: A practical understanding of Power BI, SQL, GIS.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.