Digital Transformation Lead

Tate Recruitment; Milton Keynes; Hybrid; GBP 65,000 - 87,000; Full time

Job summary

A leading IT Cloud & Managed Services firm seeks an IT Transformation Lead. This pivotal role blends strategic leadership with hands-on expertise, overseeing transitions and digital transformations. The ideal candidate will lead operational efforts while ensuring adherence to SLAs, managing technical teams, and collaborating with clients to enhance service delivery.

Benefits

10% bonus

27 days annual leave plus bank holidays

Paid parking

Qualifications

• Experience leading technical operations in an MSP environment.
• Deep understanding of Windows Server, Active Directory, and Azure services.
• Strong background in managing SLAs and incident workflows.

Responsibilities

• Lead and evolve support operations ensuring excellent service delivery.
• Oversee infrastructure upgrade and migration projects.
• Mentor engineers and engage directly with clients.

Skills

Leadership skills

Technical knowledge in IT infrastructure

Client management

Problem-solving

Education

Microsoft certifications

Experience in IT service management

Tools

Windows Server

Azure

Microsoft 365

Job description

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Helping clients to increase performance and productivity through attracting and hiring the best talent.Recruitment | Talent attraction | Executive…

Milton Keynes – hybrid (2.5 days in the office; 2 days one week, 3 days the next, rotating)

Up to £86,500 base salary with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more!

Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core.

As the Lead for IT Transformation, you will play a pivotal role in supporting one of their largest clients based in the USA. Acting as the 'captain of the ship,' you will oversee all aspects of the transition, onboarding, and digital transformation processes. This role requires a blend of strategic vision and hands-on expertise to ensure the seamless end-to-end delivery and operational management of IT infrastructure services.

This role requires deep understanding of Windows Server, Active Directory, Azure services, Microsoft Intune and Microsoft 365 security & compliance platforms as well as a broad knowledge of IT service components.

Occasional travel to the USA will be required. Additionally, you should be prepared to participate in calls outside of ‘typical’ UK working hours.

If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you!

About the Role: As the IT Transformation Lead, you will:

• Lead and evolve our support operations, ensuring consistently excellent service delivery.
• Blend deep technical knowledge in Microsoft infrastructure with operational leadership.
• Serve as a technical leader and escalation point for infrastructure projects and operational support.
• Mentor engineers and engage directly with clients to deliver exceptional service.

Key Responsibilities:

• Operational Leadership: Lead day-to-day operations, improve support processes, and ensure adherence to SLAs and KPIs.
• Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required.
• Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight.
• Collaborate with account managers and project teams to align technical services with contractual commitments and business needs.
• Technical Leadership & Strategy: Lead infrastructure upgrade and migration projects, ensuring systems are secure, patched, and compliant.
• Oversee Microsoft 365 Security & Compliance technologies including Defender, Purview, and Conditional Access.
• People & Process: Mentor engineers, evaluate skills and training needs, and support career development.

Education and Experience: The ideal candidate will have:

• Leadership experience in technical operations or infrastructure delivery, preferably within an MSP.
• Deep knowledge of Windows Server, Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms.
• Strong experience managing SLAs, escalations, and incident/problem workflows.
• Familiarity with ITIL frameworks and ISO compliant environments.

Preferred Qualifications:

• Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security).
• Experience with monitoring tools and backup/recovery systems (e.g., Veeam, Commvault, SolarWinds).
• Experience with Agile delivery and/or PRINCE2 methodologies.
• Broad understanding of IT technologies including networking, virtualisation, and other infrastructure components.

Person Specification:

• Forward-thinking strategist and hands-on technical leader.
• Strong leadership and team mentoring skills.
• Proactive, client-first mindset with a passion for operational excellence.
• Ability to thrive in a fast-paced, multi-client MSP environment.
• Collaborative approach with the ability to challenge the status quo.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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