Digital & Transformation Lead

NHS; Gillingham; On-site; GBP 45,000 - 55,000; Part time

Job summary

A leading NHS Primary Care Network is seeking an External Digital and Transformation Lead to drive digital initiatives and improve healthcare access and quality. Working collaboratively with stakeholders, you will oversee performance initiatives and the operational use of digital systems, leading innovative projects that enhance patient experience and community health outcomes.

Qualifications

• Educated to degree level or equivalent experience in relevant fields.
• Evidence of continued professional development in service improvement.
• Proven experience in operating and managing health service delivery.

Responsibilities

• Lead day-to-day service delivery from the central hub.
• Manage operational logistics, ensuring continuity and quality.
• Support implementation of digital systems and service improvements.

Skills

Leadership

Digital system leadership

Project management

Stakeholder engagement

Problem-solving

Education

Degree in health, social care, management, or digital transformation

Tools

EMIS

Ardens

Apex

KMCR

Job description

Job summary

External Digital and Transformation Lead Drive Innovation, Improve Care

We are seeking a proactive and experienced leader to join us as an External Digital and Transformation Lead. In this key role, you will drive the digital transformation of frontline services, lead innovative projects, and build strong partnerships across Primary Care Networks, ICBs, and community organisations.

You will co-lead strategic objectives alongside the Internal Lead, with a focus on improving service access, quality, and patient experience. This includes overseeing performance initiatives (IIF, GPAD, Access), leading the use of digital systems such as EMIS, Ardens, Apex, KMCR and CQRS, and supporting integrated neighbourhood teams and population health work.

This is an exciting opportunity to lead meaningful change, working within a supportive team committed to continuous improvement and innovation. If you are passionate about healthcare transformation, thrive on collaboration, and have experience in digital tools and system leadership, we would love to hear from you.

Main duties of the job

As the External Digital and Transformation Lead, your core responsibility will be leading the day-to-day delivery of services from our central hub. You'll ensure smooth operations, manage rotas, oversee staffing logistics, and maintain high standards of care, access, and patient experience. You will also provide direct line management to members of the multidisciplinary team, offering support and performance oversight.

In addition to service delivery, you will work in close partnership with your peer Digital and Transformation Lead to co-deliver wider strategic and improvement initiatives. This includes stakeholder engagement, representing the organisation and PCN at local forums, and contributing to service design, transformation projects, and digital innovation.

Together, you will lead the optimisation of key systems such as EMIS, Ardens, Apex, and KMCR, and help embed new technologies to support population health and operational improvement. You may also occasionally provide cover for internal functions such as HR or finance.You will also occasionally provide cover for internal functions such as HR or finance.

About us

About Us

We are a proactive and patient-focused Primary Care Network (PCN) based in central Rainham, made up of 8 GP practices and serving a population of over 38,000. Our PCN delivers a wide range of integrated services designed to meet the diverse needs of our community, including clinical pharmacy, diabetes and respiratory care, same-day paramedic home visiting, care coordination, social prescribing, mental health support, minor illness clinics, podiatry, physiotherapy, and advanced physiotherapy-led steroid injections.

We are proud to be an accredited clinical learning environment, regularly hosting nursing and paramedic students on university placements. Our central hub operates as the core of our coordinated service delivery, allowing us to offer responsive, joined-up care that supports both prevention and long-term condition management.

As active members of the local Integrated Neighbourhood Team, we work closely with community partners to improve outcomes and address wider determinants of health. Innovation, collaboration, and quality improvement are at the heart of what we do. Join us and be part of a team making a tangible impact every day.

Details Date posted

04 July 2025

Pay scheme

Other

Salary

Depending on experience Band 8a depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4765-25-0001

Job locations

St. Margarets Millennium Centre

Gatekeeper Chase

Rainham

Gillingham

Kent

ME8 9BH

Job description Job responsibilities

Job Title: External Digital and Transformation Lead Reports to: Clinical Director Hours: 15 hours per week Location: Central Hub, Rainham Salary: Band 8a (depending on experience)

Purpose of the Role

The External Digital and Transformation Lead plays a vital role in ensuring the smooth, efficient delivery of services from our central hub. This includes operational oversight, staff management, digital system leadership, and service improvement. The postholder will work in close partnership with the Internal Digital and Transformation Lead to co-deliver strategic goals and drive innovation across the Primary Care Network (PCN).

The role involves collaboration with a wide range of stakeholders, including GP practices, community services, ICBs, and local partners, with a shared focus on improving patient experience, access, and population health outcomes.

About Us

We are a proactive and patient-focused Primary Care Network (PCN) located in central Rainham, made up of 8 GP practices and serving a population of over 38,000. We deliver a wide range of enhanced services, including:

• Clinical pharmacy

• Diabetes and respiratory management

• Same-day paramedic home visiting

• Care coordination

• Social prescribing

• Mental health support

• Minor illness clinics

• Podiatry

• Physiotherapy, including advanced physio-led steroid injections

We are proud to be an accredited clinical learning environment, hosting student nurses and paramedics on placement. As an active member of the Integrated Neighbourhood Team, we work closely with system partners to improve health outcomes and reduce inequalities.

Main Duties and Responsibilities Service Delivery & Operations

• Lead the day-to-day delivery of services from the central hub

• Manage rotas, staff deployment, and logistics to ensure service continuity

• Identify and resolve operational issues that affect access or quality

• Maintain compliance with clinical, contractual, and quality standards

Line Management

• Line manage a range of clinical and non-clinical staff

• Provide supervision, support, and performance management

• Support staff development and contribute to a positive team culture

Strategic & Digital Transformation (Co-delivered with Internal DTL)

• Support the design and implementation of service improvement initiatives

• Lead the operational use of digital systems (EMIS, Ardens, Apex, KMCR)

• Contribute to the rollout of new technologies and digital inclusion efforts

• Participate in the planning and delivery of PCN transformation projects

Stakeholder Engagement (Co-delivered with Internal DTL)

• Build and maintain strong working relationships with PCNs, ICBs, and community partners

• Represent the organisation at local forums, stakeholder events, and neighbourhood team meetings

• Oversee mechanisms for capturing and responding to patient feedback

Performance & Quality Improvement

• Contribute to delivery of IIF, GPAD, and Access targets

• Use data tools to monitor service impact and inform decision-making

• Support continuous improvement and innovation in care delivery

Cross-Cover & Collaboration

• Provide occasional cover for the Internal Lead (e.g., HR, finance, shared platforms)

• Foster a collaborative, joined-up approach to leadership and delivery across both DTL roles

Key Relationships

• Clinical and service delivery staff

• Practice managers and PCN member practices

• Peer Digital and Transformation Lead (Internal)

• Integrated Care Board (ICB) partners

• Community and voluntary sector organisations

• Digital and system suppliers

Job description Job responsibilities

Job Title: External Digital and Transformation Lead Reports to: Clinical Director Hours: 15 hours per week Location: Central Hub, Rainham Salary: Band 8a (depending on experience)

Purpose of the Role

The External Digital and Transformation Lead plays a vital role in ensuring the smooth, efficient delivery of services from our central hub. This includes operational oversight, staff management, digital system leadership, and service improvement. The postholder will work in close partnership with the Internal Digital and Transformation Lead to co-deliver strategic goals and drive innovation across the Primary Care Network (PCN).

The role involves collaboration with a wide range of stakeholders, including GP practices, community services, ICBs, and local partners, with a shared focus on improving patient experience, access, and population health outcomes.

About Us

We are a proactive and patient-focused Primary Care Network (PCN) located in central Rainham, made up of 8 GP practices and serving a population of over 38,000. We deliver a wide range of enhanced services, including:

• Clinical pharmacy

• Diabetes and respiratory management

• Same-day paramedic home visiting

• Care coordination

• Social prescribing

• Mental health support

• Minor illness clinics

• Podiatry

• Physiotherapy, including advanced physio-led steroid injections

We are proud to be an accredited clinical learning environment, hosting student nurses and paramedics on placement. As an active member of the Integrated Neighbourhood Team, we work closely with system partners to improve health outcomes and reduce inequalities.

Main Duties and Responsibilities Service Delivery & Operations

• Lead the day-to-day delivery of services from the central hub

• Manage rotas, staff deployment, and logistics to ensure service continuity

• Identify and resolve operational issues that affect access or quality

• Maintain compliance with clinical, contractual, and quality standards

Line Management

• Line manage a range of clinical and non-clinical staff

• Provide supervision, support, and performance management

• Support staff development and contribute to a positive team culture

Strategic & Digital Transformation (Co-delivered with Internal DTL)

• Support the design and implementation of service improvement initiatives

• Lead the operational use of digital systems (EMIS, Ardens, Apex, KMCR)

• Contribute to the rollout of new technologies and digital inclusion efforts

• Participate in the planning and delivery of PCN transformation projects

Stakeholder Engagement (Co-delivered with Internal DTL)

• Build and maintain strong working relationships with PCNs, ICBs, and community partners

• Represent the organisation at local forums, stakeholder events, and neighbourhood team meetings

• Oversee mechanisms for capturing and responding to patient feedback

Performance & Quality Improvement

• Contribute to delivery of IIF, GPAD, and Access targets

• Use data tools to monitor service impact and inform decision-making

• Support continuous improvement and innovation in care delivery

Cross-Cover & Collaboration

• Provide occasional cover for the Internal Lead (e.g., HR, finance, shared platforms)

• Foster a collaborative, joined-up approach to leadership and delivery across both DTL roles

Key Relationships

• Clinical and service delivery staff

• Practice managers and PCN member practices

• Peer Digital and Transformation Lead (Internal)

• Integrated Care Board (ICB) partners

• Community and voluntary sector organisations

• Digital and system suppliers

Person Specification Qualifications Essential

• Educated to degree level or equivalent experience in health, social care, management, or digital transformation.
• Evidence of continued professional development relevant to service improvement, leadership, or digital health.

Desirable

• - Project management qualification (e.g. PRINCE2, Agile, or equivalent).

Experience Essential

• Proven experience in leading or managing health or care service delivery at an operational level.
• Experience in managing and supporting multidisciplinary teams, including line management responsibilities.
• Demonstrable experience in service transformation and improvement.
• Experience using and optimising digital systems such as EMIS, Ardens, Apex, or similar.
• Experience in engaging with internal and external stakeholders across health or community settings.

Desirable

• Experience of working within or alongside Primary Care Networks (PCNs) or Integrated Neighbourhood Teams.
• Experience with implementing or evaluating new service models or pilots.

Skills & Attributes Essential

• Strong leadership and team management skills with the ability to support, motivate and develop staff.
• Excellent problem-solving and decision-making abilities.
• Ability to analyse data to drive service improvement.
• Effective communicator with strong interpersonal and relationship-building skills.
• Ability to plan and manage projects and meet deadlines.
• Flexible, collaborative and resilient approach.

Desirable

• Understanding of population health management and data-driven decision-making.

Person Specification Qualifications Essential

• Educated to degree level or equivalent experience in health, social care, management, or digital transformation.
• Evidence of continued professional development relevant to service improvement, leadership, or digital health.

Desirable

• - Project management qualification (e.g. PRINCE2, Agile, or equivalent).

Experience Essential

• Proven experience in leading or managing health or care service delivery at an operational level.
• Experience in managing and supporting multidisciplinary teams, including line management responsibilities.
• Demonstrable experience in service transformation and improvement.
• Experience using and optimising digital systems such as EMIS, Ardens, Apex, or similar.
• Experience in engaging with internal and external stakeholders across health or community settings.

Desirable

• Experience of working within or alongside Primary Care Networks (PCNs) or Integrated Neighbourhood Teams.
• Experience with implementing or evaluating new service models or pilots.

Skills & Attributes Essential

• Strong leadership and team management skills with the ability to support, motivate and develop staff.
• Excellent problem-solving and decision-making abilities.
• Ability to analyse data to drive service improvement.
• Effective communicator with strong interpersonal and relationship-building skills.
• Ability to plan and manage projects and meet deadlines.
• Flexible, collaborative and resilient approach.

Desirable

• Understanding of population health management and data-driven decision-making.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Medway Rainham Primary Care Network

Address

St. Margarets Millennium Centre

Gatekeeper Chase

Rainham

Gillingham

Kent

ME8 9BH

Employer's website

https://mrpcn.gpweb.org.uk/ (Opens in a new tab)

Employer details Employer name

Medway Rainham Primary Care Network

Address

St. Margarets Millennium Centre

Gatekeeper Chase

Rainham

Gillingham

Kent

ME8 9BH

Employer's website

https://mrpcn.gpweb.org.uk/ (Opens in a new tab)