Digital Transformation Helpdesk Administrator

www.findapprenticeship.service.gov.uk - Jobboard; Dartford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A job board for apprenticeships is seeking a Digital Transformation Helpdesk Administrator. This role involves managing ServiceDesk requests, providing administrative support, and ensuring excellent customer service through effective communication. Ideal candidates should be organized, tactful, and able to work flexibly within a team. This position offers an opportunity to contribute to the digital transformation efforts within the company.

Qualifications

• Ability to handle and prioritize service desk requests efficiently.
• Strong customer service and communication skills.
• Familiarity with administrative duties and resource management.

Responsibilities

• Handle and prioritize ServiceDesk requests.
• Perform clerical duties as directed by senior staff.
• Provide professional service via various communication channels.

Job description

Digital Transformation Helpdesk Administrator

Helpdesk Operations Handle and prioritise ServiceDesk requests and concerns from staff. Monitoring respond time for each enquiry Maintain and update ServiceDesk base as requests are managed and resolved. Track ongoing tasks, issue delay notices if required, and run monitoring reports. Escalate complex or serious incidents when necessary. Administrative Support Perform clerical duties as directed by senior digital staff. Maintain clean and safe working areas; report faults and incidents. Order office supplies and support resource management. Customer Service and Communication Provide professional, friendly service via all communication channels. Welcome and assist visitors or redirect them appropriately. Use tact, diplomacy, and empathy when dealing with varying levels of digital understanding. Maintain positive relationships with colleagues, contractors, and members of the public. Team and Training Support Support the wider Digital Transformation team with systems and processes. Attend and contribute to team meetings, sharing relevant information. Offer basic training or guidance to team members on helpdesk and administrative functions. Provide cover and flexibility across the team when needed.