Digital Training Products Lead – Trainee Portfolio

Royal College of General Practitioners; Greater London; Hybrid; GBP 44,000 - 53,000; Full time

Job summary

The Royal College of General Practitioners is seeking an experienced Digital Training Products Manager to lead the operational oversight of the Trainee Portfolio, the digital platform used by more than 17,000 GP trainees, trainers and GP schools across the UK to support learning, assessment and progression throughout GP specialty training.

This six-month assignment combines service management, stakeholder engagement, product ownership and service improvement.

Qualifications

• Experience of managing or coordinating a digital service, product or complex operational system.
• Experience of investigating issues, working with users and suppliers, and coordinating solutions.
• Excellent communication and stakeholder-management skills.
• The ability to manage competing priorities, risks and improvement activities.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement practical improvements.

Responsibilities

• Lead the day-to-day coordination and oversight of the Trainee Portfolio service.
• Build strong relationships with internal teams, trainees, educators, deaneries and the platform supplier.
• Identify and investigate operational and service challenges, establishing their root causes and developing sustainable solutions.
• Coordinate communications, issue management, service changes and improvement activity.
• Develop practical processes and ways of working that can be embedded into business-as-usual arrangements.
• Deliver a structured improvement plan and clear handover at the end of the appointment.

Job description

The Royal College of General Practitioners is seeking an experienced Digital Training Products Manager to lead the operational oversight of the Trainee Portfolio, the digital platform used by more than 17,000 GP trainees, trainers and GP schools across the UK to support learning, assessment and progression throughout GP specialty training.

This six-month assignment combines service management, stakeholder engagement, product ownership and service improvement.