Digital Trainer

NHS; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for Digital Trainers to enhance the digital skills of their workforce. This role involves identifying training needs, developing tailored training resources, and engaging staff through innovative communication channels. By improving digital competencies, the team will directly impact productivity and effectiveness in utilizing digital solutions. If you are passionate about training and technology, and want to make a significant difference in the operational efficiency of a vital service, this opportunity is perfect for you.

Qualifications

• Experience in delivering IT skills training in various environments.
• Ability to adapt training styles and materials according to user needs.

Responsibilities

• Identify training needs and provide tailored training for staff.
• Develop training resources and digital skills competency framework.

Skills

Knowledge of learning & development methodology

Ability to identify training needs

Ability to develop learners

Effective training for groups and individuals

Assess training outcomes

Excellent organisational skills

Excellent communication skills

Ability to concentrate for long periods

Flexibility to meet deadlines

Ability to maintain confidentiality

Education

Diploma level qualification in relevant discipline

IT Training qualification or equivalent experience

Full UK Driving Licence

Job description

Following the success of a trial of a team of digital trainers to support extensive programmes of work to digitise frontline functions, a permanent team of 3 Digital Trainers is being established.

This exciting opportunity will result in a Digital Trainer within each of our operational service areas, supporting both corporate and frontline staff to make best use of the systems made available to them.

Improving the digital skills of the workforce will have a direct positive impact on productivity, efficiency and effectiveness in using digital solutions and the implementation of digital solutions in the future.

Main duties of the job

Technology continues to evolve rapidly and is ever present in our daily activities, therefore the demand for a workforce who have the required digital skills in order to operate effectively is also increasing.

The new team will focus on:

1. Identifying training needs and providing tailored, essential training in clinical and non-clinical systems for new starters and existing staff as required.
2. Producing training resources for new projects and initiatives being implemented by the digital team.
3. Developing a job role digital skills competency framework.
4. Developing effective digital communication channels and innovative engagement events to engage staff in digital skills while also signposting individuals to existing resources both locally and nationally.

The new team will need to be proactive, engaging with end users to identify gaps in knowledge and skills and developing bespoke materials or providing adhoc training as required, in demanding operational environments.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Skills

• Knowledge of a range of learning & development and change methodology in delivering IT skills training.
• Ability to identify areas that may need upgrading or adaptation to suit the requirements of the trainees.
• Ability to develop learners using a variety of approaches.
• Ability to provide effective training for both groups of users and individual users with the ability to adapt training style and materials according to user requirements.
• Ability to assess training outcomes and provide reports and action plans relating to training.
• Excellent organisational skills and ability to prioritise own workload.
• Excellent communication skills both written and verbal.
• The job involves the ability to concentrate for long, prolonged, periods of time - reviewing and interpreting documents and reports, analysing information and ensuring collaboration with a variety of people.
• Able to respond to interruptions due to issues that require immediate attention.
• The requirements to meet tight deadlines and targets may from time to time, impose some emotional stress on the post-holder and/or on other people, both inside and outside the Trust, with whom the post-holder works with.
• Ability to work flexibly to meet key deadlines.
• Ability to travel frequently to provide training for colleagues across the North West Ambulance Service footprint and for attendance at meetings etc.
• Able to maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust.

Qualifications

• Experience or qualification equivalent to Diploma level within a relevant discipline.
• IT Training qualification or equivalent experience.
• Full UK Driving Licence.

Experience

• Experience of delivering training in multiple environments, including a classroom setting, on the job and remotely.
• Experience of developing e-Learning packages.
• Experience of end user testing and reporting.

Values

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.