Digital Trade Specialist

Clarksoutlet; England; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Flexible/hybrid working options

Career development opportunities

Supportive and collaborative culture

Comprehensive benefits package

Job summary

Clarksoutlet is seeking a Digital Trade Specialist to join our EU Ecommerce team in a hybrid, full-time role. You will optimise the online journey, analyse performance, and drive commercial growth across EU South markets.

You will work with Ecommerce, Marketing, Merchandising and Technology to identify opportunities, run campaigns, and improve conversion and revenue, while maintaining a high standard of customer experience.

Qualifications

• Experience in Ecommerce, Digital Trading or online merchandising.
• Strong ability to turn data into actionable insights.
• Commercially aware with focus on online performance.
• Experience using analytics tools such as Google Analytics or Contentsquare is advantageous.
• Comfortable with data, reporting and Excel.
• Excellent organisational skills and attention to detail.
• Proactive and able to challenge constructively and suggest improvements.
• Strong communication and cross-functional teamwork.

Responsibilities

• Support delivery of the digital trading strategy across EU South ecommerce markets.
• Monitor website performance and identify opportunities to improve conversion, revenue and engagement.
• Analyse trading performance, customer behaviour and product data to generate insights.
• Manage onsite merchandising, categorisation, navigation and search experiences.
• Coordinate promotional launches, campaigns and seasonal trading activity.
• Work with marketing, merchandising and content teams to ensure a consistent customer experience.
• Identify opportunities for A/B testing and continuous optimisation.
• Support website developments, enhancements and testing activities.
• Monitor competitor activity and emerging ecommerce trends.
• Produce regular trading reports and stakeholder updates.

Skills

Analytical skills

Commercial awareness

Communication skills

Cross-functional collaboration

Attention to detail

Proactive approach

Tools

Google Analytics

Contentsquare

Excel

Job description

Digital Trade Specialist

Location: Street, Somerset (Hybrid)
Contract: Full Time, Permanent
Grade: 4

About the Role

We're looking for a commercially minded Digital Trade Specialist to join our EU Ecommerce team and help drive the performance of Clarks' online business across the EU South region.

This is a hands-on role focused on optimising the customer experience, improving commercial performance, and delivering an engaging online shopping journey. You'll use data and insights to identify opportunities, execute trading activity, and work closely with teams across Ecommerce, Marketing, Merchandising, Brand and Technology to drive growth.

We're looking for someone who is naturally curious, enjoys analysing performance, and is motivated by finding ways to improve conversion, customer experience and online sales.

What You'll Be Doing

• Support the delivery of the digital trading strategy across EU South ecommerce markets.
• Monitor website performance and identify opportunities to improve conversion, revenue and customer engagement.
• Analyse trading performance, customer behaviour and product performance data to generate actionable insights.
• Manage and optimise onsite merchandising, product categorisation, navigation and search experiences.
• Coordinate promotional launches, campaigns and seasonal trading activity.
• Work closely with marketing, merchandising and content teams to ensure a compelling and consistent customer experience.
• Identify opportunities for A/B testing and continuous optimisation.
• Support website developments, enhancements and testing activities.
• Monitor competitor activity and emerging ecommerce trends.
• Produce regular trading reports and performance updates for stakeholders.

What We’re Looking For

• Experience within Ecommerce, Digital Trading, Online Merchandising or a similar digital commercial role.
• Strong analytical skills with the ability to interpret data and translate insights into actions.
• Commercial awareness and an interest in understanding what drives online performance.
• Experience using analytics tools such as Google Analytics, Contentsquare or similar platforms is advantageous.
• Comfortable working with data, reporting and Excel.
• Excellent organisational skills and attention to detail.
• A proactive approach with the confidence to challenge constructively and suggest improvements.
• Strong communication skills and the ability to work effectively with cross-functional teams.
• Experience within retail, ecommerce or consumer-facing businesses would be beneficial but is not essential.

Why Join Clarks?

This is an exciting opportunity to join a globally recognised brand with over 200 years of heritage, while helping shape the future of our digital business. You'll be part of a collaborative team where ideas are valued, innovation is encouraged, and you'll have the opportunity to make a tangible impact on commercial performance across multiple markets.

What We Offer

• Competitive salary
• Flexible/hybrid working options
• Career development and progression opportunities
• Supportive and collaborative culture
• Comprehensive benefits package

About Clarks

At Clarks, we’re proud of our heritage. For over 200 years we’ve been shaping the future of footwear through innovation, craftsmanship and a relentless focus on our customers. Today, we’re a global business with a passion for creating products that make people feel good and move comfortably through life.

Disclaimer: Clarks is an equal opportunity employer. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to perform at their best. We welcome applications from all suitably qualified candidates regardless of background, identity or personal circumstances.