Digital Technician Assistant, ITS (Summer) - $9.50/hour

Student Activities Board; Grantham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Digital Technician Assistant for the summer. This role involves supporting students and staff with computer hardware and software issues, managing equipment loans, and providing excellent customer service. Ideal candidates will have basic computer knowledge, effective communication skills, and a willingness to learn new technologies. Join a dynamic team in a supportive environment where your contributions will directly impact the academic experience of students. If you are eager to develop your technical skills while assisting others, this opportunity is perfect for you.

Qualifications

• Basic knowledge of computer hardware and software troubleshooting.
• Ability to work effectively in a team and communicate clearly.

Responsibilities

• Assist with troubleshooting hardware and software issues for students and staff.
• Manage equipment loans and maintain inventory tasks.
• Provide excellent customer service via help line calls.

Skills

Basic computer experience

Customer service skills

Teamwork

Effective communication

Troubleshooting skills

Job description

Digital Technician Assistant, ITS (Summer) - $9.50/hour

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Position Details

• Position Title: Digital Technician Assistant, ITS (Summer) - $9.50/hour
• Type: Student
• Open Positions: 4
• Department: Tech Support & Educ Tech Svcs (2836)
• Campus: Main Campus (Grantham)
• Supervisor: Lew Gladfelter
• Work Period: Summer 2025
• Hours Per Week: 40
• Duration: Summer
• Work Schedule: Monday through Friday, 8am to 5pm

Position Description

Position Summary

The Digital Technician Assistant, under the guidance of the Office of Technology Support Services, performs various office duties including troubleshooting and supporting computer hardware and software for students and staff, supporting users in person, via email, and on the phone, repairing classroom and lab PC and Mac equipment, completing documentation, and handling special projects.

Preferred Experience and Skills

• Basic computer experience and hardware knowledge
• Knowledge of multiple operating systems and configurations is preferred
• Outgoing personality and good customer service skills
• Ability to work in a team and share knowledge
• Ability to handle multiple projects and navigate spreadsheets and databases
• Effective communication skills, both oral and written
• Willingness to learn new technologies and troubleshooting practices

Dress Code

Neat and clean appearance; no cutoffs or torn clothing.

Work Conditions

Must be able to lift 25 pounds.

Primary Duties

• Assist help line calls with a pleasant demeanor
• Work on RT tickets in support and production queues
• Manage equipment loans
• Troubleshoot LMS, video conferencing, and learning applications
• Notify patrons of work completion
• Assist with inventory tasks
• Communicate effectively with clients
• Research to support the department's knowledge base
• Re-image laptops
• Troubleshoot and support hardware/software on PCs and Macs
• Assist with classroom troubleshooting and AV equipment
• Maintain reliable attendance

Secondary Duties

Other duties as assigned.

Application Details

Open until filled. Apply online at: https://jobs.messiah.edu/postings/28849

Application Questions

• Describe a past experience providing excellent customer service.
• Describe a successful team project you've contributed to.
• Describe a time you learned a new technology to achieve a goal.