Digital Technical Training Officer

BDR Thermea Group; Dartford; On-site; GBP 40,000 - 55,000; Full time

Job summary

BDR Thermea Group is seeking a Digital Technical Training Officer to support the Baxi Technical Training Team in developing and delivering world‑class training resources for employees and customers.

The role leads the development of the digital training offer, identifies new learning approaches, works with the training team to plan and deliver digital content, manages the platforms used to provide this training, and produces and maintains digital learning materials.

Qualifications

• In-depth knowledge of digital learning technologies and LMS platforms.
• Strong communication and collaboration with colleagues and external stakeholders.
• Experience benchmarking best practices to improve efficiency and raise standards.

Responsibilities

• Identify learning requirements through training needs analysis and develop resources.
• Develop digital training materials to enhance delivery to customers and employees.
• Maintain and manage internal and external eLearning platforms.
• Collaborate with the training team to plan and deliver digital content.

Skills

Digital learning technologies

Communication

Stakeholder collaboration

Benchmarking best practice

MS Word/Excel/PowerPoint

Tools

Learning Management System (LMS)

Job description

Digital Technical Training Officer

In this new role, you will support the Baxi Technical Training Team in the development and delivery of world‑class training resources for Baxi employees and customers. The role leads the development of the digital training offer, identifies appropriate new approaches to learning, works with the training team to plan and deliver digital content, manages the platforms used to provide this training, and produces and maintains digital learning materials

The role will focus on the following key areas:

• Work with the Technical Training team to identify learning requirements through training needs analysis and develop appropriate resources that address the identified needs.
• Develop digital training materials to enhance the delivery of training courses to Baxi customers.
• Contribute to Baxi’s continuous improvement process by ensuring that training programmes address business requirements, industry developments and relevant non-product-specific topics.
• Maintain the internal and external eLearning platforms.
• Flexible working hours, may occasionally be required to work evening or weekends.
• Develop working relationships with local schools and colleges to promote Baxi, raise awareness of opportunities within the industry and support the organisation’s wider engagement objectives.

The ideal candidate will have the following key skills and qualifications:

• The ideal candidate should have in-depth knowledge of digital learning technologies, including learning management systems and eLearning platforms, together with experience of using them to manage and deliver training content.
• Ability to communicate and collaborate effectively with colleagues and external stakeholders at all levels.
• Previously experience in working with departmental managers to identify and benchmark best practice, improve efficiency and raise standards.

• Professional administration skills and a good knowledge of Microsoft Word, Excel and PowerPoint.

*PLEASE NOTE

— Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.

About BAXI:

We’re leading the energy transition to zero carbon, by offering complete residential and commercial heating and hot water solutions. As one team across the UK and Ireland, and with the backing of our global parent company, BDR Thermea Group, we work together with a collective knowledge and expertisethat’s literally centuries in the making. We’re proud of our heritage, manufacturing in the UK since 1866, and we’re experienced in adapting to changing needs.

Whetheryou’rejoining us in the field or working at one of our established hub locationsyou’llbe part of a team that offers opportunities in a historically rich, British manufacturing company focused on sustainable, greener, and cleaner energy solutions.

Our Site locations:

Preston – Home to our Manufacturing since 1866 – Bamber Bridge – PR5 6FN

Warwick – Home to our Commercial Services – Brook House – CV34 4LL

Specialties:

Domestic gas boilers, Commercial gas boilers, Hydrogen boilers, Electric hot water products, Gas fired water heaters for commercial applications, Commercial CHP, Heat pumps, Heat networks, Genuine spare parts, Service and maintenance of gas boilers, Smart controls, Heating solutions for newbuild, Specification support, Design service, Sustainable heating solutions, High efficiency boilers, ASHP, Heating solutions, and plantrooms

Our Approach:

Baxi is an equal opportunities employer, and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.