Digital Systems Operations Support Officer | Oxleas NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; Dartford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A healthcare service provider in Dartford seeks an operational support specialist to resolve queries on digital systems such as RiO and eMeds. The role involves providing onsite support, delivering training, and ensuring appropriate use of digital systems across various locations. The ideal candidate should have strong problem-solving skills and experience with digital system support. This position requires office presence a minimum of 2 days a week and offers a supportive work environment governed by core values.

Benefits

Recognized as Top 10 Best Places to Work

Qualifications

• Experience working with digital systems like RiO, eMeds, and Oxcare is beneficial.
• Ability to respond to operational queries effectively.
• Experience in training staff on system usage.

Responsibilities

• Respond to operational queries logged on the helpdesk.
• Deliver first-time fix solutions.
• Provide onsite support across various locations.
• Stay updated on system developments and maintain records.

Skills

In-depth knowledge of digital systems

Problem-solving ability

Excellent communication skills

Training and support skills

Job description

The post holder will respond to and resolve operational queries logged on the helpdesk to support end users with current digital systems, such as RiO, eMeds, and Oxcare.

The post holder will need to attend sites to support teams with logged queries and ensure teams are using existing digital systems appropriately.

The post holder will ensure services use digital systems correctly and support staff through training and guidance.

Responsibilities include:

• Providing support to all Trust and supported users with in-depth knowledge of multiple digital systems.
• Delivering first-time fix solutions for trust-wide digital systems recorded via the IT Service Desk.
• Liaising with other teams to resolve issues.
• Providing onsite support within offices, wards, prisons, and other clinical areas as advised.
• Supporting services across multiple locations in a fully agile way, primarily based at PWH.
• Being in the office a minimum of 2 days a week as part of agile working.

Oxleas NHS Foundation Trust offers a wide range of healthcare services across South-East London and prisons nationwide, including community health, mental health, and learning disability services.

Oxleas is recognized as one of the Top 10 Best Places to Work 2023 and 2025 by the Sunday Times, with top staff experience rankings in England and London.

We welcome new colleagues committed to our values: Kind, Fair, Listening, Caring. Our values guide us to be a great place to work and to improve people's lives.

Additional duties include:

• Responding to ICT Service desk calls, prioritizing and escalating as necessary.
• Providing first-time resolution to user calls.
• Using initiative to solve problems with broad operating procedures.
• Explaining problems and solutions clearly to users.
• Analyzing user issues and implementing solutions.
• Planning and scheduling on-site visits as needed.
• Delivering ad hoc training and staying updated on system developments.
• Maintaining accurate records of diagnosis and actions.
• Managing workload by monitoring incidents and prioritizing responses.
• Performing any other duties supporting the Digital Transformation Team.

This advert closes on Sunday 10 Aug 2025.