Digital Support Technician Level 3 Apprentice - Sheffield

Getting In Limited; Sheffield; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits you as a Digital Support Technician Level 3 Apprentice in Sheffield! This role is designed for those eager to kickstart their IT support career while making a real difference. You'll gain hands-on experience working with major business customers across various sectors. Throughout your 16-month apprenticeship, you'll develop essential skills in customer care, problem-solving, and logical thinking while studying for a Level 3 qualification and ITILv4 certification. With a supportive team behind you, this is your chance to grow, learn, and embark on a fulfilling career path in technology.

Qualifications

• Develop key skills in Service Management tools and customer operations.
• Study for a Level 3 apprenticeship with ITILv4 Foundation certification.

Responsibilities

• Create documentation for customers and support teams.
• Support installation and setup of technology for customers.

Skills

Organisation skills

Customer care skills

Problem solving skills

Logical thinking

Education

Level 3 apprenticeship

Tools

Service Management tools

ITILv4 Foundation certification

Job description

Apply to: Digital Support Technician Level 3 Apprentice - Sheffield

Apply From: 27/01/2025

Learning Provider

Delivered by ESTIO TRAINING LIMITED

Employer

BT GROUP PLC

Vacancy Description

We’ll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you’ll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you’ll either support directly with the installation and setup or help support others to get things ready for use and day-to-day operations.

We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don’t worry, it might sound difficult, but it’s not. You’ll rely on your manager and colleagues; we’ll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we’re always improving our service and customer experience.

By the time you’ve finished your apprenticeship, you’ll be a SME - that’s a fancy way of saying expert. You’ll have developed key skills in some of our most critical Service Management tools and built a good understanding of these in supporting 24x7 customer operations.

It’s a role that will keep you busy; but you’ll learn so many skills you can then take your IT support career in potentially many directions from a successful start.

This job is available in the Business part of BT.

Key Details

Vacancy Title

Digital Support Technician Level 3 Apprentice - Sheffield

Employer Description

You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through your learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.

Vacancy Location

1 Concourse Way S1 2BJ

Wage Frequency

Custom

Number of Vacancies

2

Vacancy Reference Number

1000298448

Key Dates

Apply From

27/01/2025

Closing Date For Applications

2025-02-17 23:59:59

Interview Begin From

To be confirmed

Possible Start Date

2025-09-08 00:00:00

Training

Training to be Provided

As an Apprentice Technical Support Technician, you’ll study for a Level 3 apprenticeship, called Digital Support Technician. Your apprenticeship scheme will last for 16 months and 20% of your working hours will be dedicated to studying. In addition to your apprenticeship qualification, our apprentices also typically work towards their ITILv4 Foundation certification.

Learning Provider

ESTIO TRAINING LIMITED

Skills Required

Organisation skills, Customer care skills, Problem solving skills, Logical thinking

Apply Now