Digital Support Technician

Plumpton College; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in Brighton is seeking a Digital Support Technician to bridge technology and learning. This role involves supporting staff and students in using digital tools, troubleshooting challenges, and contributing to innovative projects. Applicants should have at least 1 year of IT experience and a strong understanding of Microsoft 365. Join a supportive team dedicated to making a real difference in education.

Benefits

Competitive salary

26 days annual leave plus bank holidays

Local Government Pension Scheme

Comprehensive CPD and in-house training

Cycle to work scheme

Employee Assistance Programme

Qualifications

• At least 1 year of IT or digital support experience.
• Proactive and positive attitude towards technology.

Responsibilities

• Support staff and students in using digital platforms.
• Troubleshoot common challenges and develop guides.
• Help onboard students and assist with Wi-Fi and logins.

Skills

Microsoft 365

Cloud-based tools

Interpersonal skills

Digital engagement

Job description

Empower Education Through Digital Confidence.

With the expansion of our digital provision, we’re now looking for a Digital Support Technician.Are you passionate about using technology to make a real difference in people’s lives? Do you thrive in a hands-on, people-facing role where no two days are the same? If so, this is your opportunity to join our innovative IT & Digital Services team.

At Plumpton College, we live our values—Ambitious, Professional, Enterprising, Passionate, Progressive, Supportive—in everything we do.

The Role

In this dynamic position, you'll be the bridge between technology and learning—helping both staff and students confidently use the digital platforms that power our college. This is a front-line, user-focused role—not your traditional break/fix IT job.

You’ll support everything from onboarding students and assisting with Wi-Fi and logins, to helping educators use digital tools in the classroom. You’ll help troubleshoot common challenges, develop digital guides and video tutorials, and even contribute to exciting innovations like immersive education using VR.

What You’ll Bring

We're looking for someone with at least 1 year of IT or digital support experience, and a proactive, positive attitude. You’ll need a strong understanding of Microsoft 365 and cloud-based tools, great interpersonal skills, and a real desire to support others in their digital journey.

Bonus points for experience in education, e-learning tools, or an interest in Esports—but your passion for digital engagement is what matters most.

Why Join Plumpton?

You’ll benefit from:

• A competitive salary
• Up to 26 days annual leave plus bank holidays (pro rata), and up to 5 efficiency days at Christmas
• Membership of the Local Government Pension Scheme
• Comprehensive CPD and in-house teacher training (where applicable)
• A structured 6-month probationary period with full support
• Free cake and a hot drink on your birthday
• Free onsite parking and use of our on-site gym
• Discounted Plumpton wine and short courses
• Cycle to work scheme
• Employee Assistance Programme and mental health support
• Regular EDI networking events for menopause, LGBTQ+, men’s health and more
• We are a Disability Confident Committed employer and have signed the Menopause Pledge

Ready to Make a Difference?

Join a forward-thinking college where your expertise can truly make an impact. Help us deliver high-quality, industry-relevant education that prepares our learners for meaningful futures.

Apply today and be part of something extraordinary.

We may interview or close the vacancy early if we receive a high volume of strong applications—so don’t delay!

Plumpton College is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all backgrounds.